Transportation & Customs Clearance Product Manager

Role overview

Product and commercial responsibilities

• Define product vision, value proposition, roadmap, target customers and service capacity requirements.
• Use customer insight, competitor intelligence and performance data to prioritize opportunities and improve products.
• Own business cases, approvals, launches, adoption, continuous improvement and retirement.
• Manage budgets, forecasts, P&L, rate architecture, cost-to-serve, margin floors and pricing governance.
• Support Sales with solution design, key bids, product expertise and bundled propositions; Commercial owns customer relationships and contracts.
• Define brokerage model, service scope, documentation standards and customer requirements.
• Govern licensing, declaration quality, audits and regulatory changes with customs specialists.
• Address classification, valuation, origin, duties, taxes and Incoterms in product design.
• Monitor clearance performance, holds, penalties and disputes; drive corrective actions.
• Prioritize TMS, customs-platform, EDI/API and customer-visibility capabilities; govern changes, launches and platform adoption.
• Set SLAs and KPIs and lead monthly performance, risk and profitability reviews.

Qualifications

• Bachelor’s degree in supply chain, logistics, business or a related field; more than five years of experience.
• Relevant transportation product-management and customs-clearance experience.
• Strong P&L, pricing, cost-to-serve and commercial acumen; working knowledge of customs compliance, duties, classification, valuation and origin.
• Customer discovery, segmentation and product-lifecycle capability.
• Advanced Excel; TMS, customs platforms and Power BI capability; EDI/API and digital-product understanding.
• Strategic prioritization, analytical judgment, execution discipline, stakeholder leadership, communication and change management.
• FIATA, customs-broker, product or supply-chain qualification preferred.