Training Manager - Hotel Industry

Role overview

Training planning and delivery

• Develop, implement, and monitor the annual training and development plan.
• Conduct training needs assessments with department heads and hotel management.
• Design and deliver orientation, customer service, grooming, communication, and hospitality service excellence training.
• Coordinate department-specific training with department heads.
• Organize and facilitate soft skills, leadership, supervisory, and management development programs.

Evaluation and compliance

• Monitor employee performance and identify training needs to improve service quality and operational efficiency.
• Train employees on hotel policies, health and safety procedures, emergency response, and applicable regulatory requirements.
• Evaluate training using assessments, feedback, and on-the-job performance monitoring.
• Track training completion and compliance across hotel departments and properties.

Documentation and employee development

• Develop and maintain training materials, presentations, manuals, and SOPs.
• Maintain accurate training records, attendance sheets, calendars, and reports.
• Support employee development, succession planning, and career growth initiatives.
• Coordinate external training providers and arrange relevant certification programs when required.
• Prepare reports and present training progress, outcomes, and improvement plans to management.

Qualifications and requirements

• Bachelor’s degree in Human Resources, Hospitality Management, Education, or a related field.
• At least 3–5 years of experience in hotel training, Learning & Development, or a similar role.
• Hotel or hospitality group experience is highly preferred.
• Strong knowledge of hospitality service standards, employee development, and training methodologies.
• Excellent presentation, communication, facilitation, interpersonal, and organizational skills.
• Ability to create training materials and deliver engaging sessions to employees at different organizational levels.
• Proficiency in Microsoft Office and training documentation; multiple-property training experience is an advantage.

Workplace

• Work location is in person in Dubai, United Arab Emirates.