Hotel Manager

Role overview

Operations and performance

• Coordinate daily hotel operations and departments and ensure compliance with hotel procedures, brand standards, and service requirements.
• Support the General Manager with property strategy and assume delegated duties in their absence.
• Lead department heads and teams toward operational, financial, and guest-satisfaction goals.
• Contribute to operating, marketing and sales, and capital expenditure budgets; monitor expenses, productivity, profitability, and forecasts.
• Drive GOP, guest satisfaction, service quality, audit results, capital projects, and property improvements.

People, guest service, and compliance

• Maintain guest-service standards and professional service delivery across departments.
• Coach and develop department heads and supervisors and participate in leadership recruitment and employee development and retention.
• Monitor staffing, manpower requirements, and productivity and communicate objectives and priorities across departments.
• Review business continuity, emergency response, and crisis plans and ensure health, safety, security, and operational compliance.
• Represent and promote the hotel in industry and community activities.

Qualifications and experience

• Minimum 5–8 years of hotel operations experience, including previous senior operational management experience.
• A relevant bachelor's degree is preferred; comparable experience as a Hotel Manager, Resident Manager, or Operations Manager is preferred.
• Experience in 3-star or 4-star hotels is highly preferred.
• Strong knowledge of Front Office, Housekeeping, Food and Beverage, budgets, expense control, profitability, guest satisfaction, service standards, and brand compliance.
• Demonstrated ability to lead multiple departments, manage operational challenges, and develop teams.
• Strong analytical, problem-solving, decision-making, organizational, communication, interpersonal, and stakeholder-management skills.
• UAE hospitality regulatory knowledge is advantageous.

Key skills

• Hotel operations management, financial planning, budget control, revenue and profitability management, and guest relations.
• Leadership, team development, operational standards, compliance, manpower planning, productivity management, and crisis management.
• Strategic planning and performance improvement.

Workplace

• Work location is in person in Dubai.