Training Manager - GCC - Beauty

Role objective

Training and people development

• Mentor and develop the Junior Trainer.
• Train field sales teams on product knowledge, advanced skincare application techniques, selling behaviors, new products, and protocols.
• Train and motivate staff according to brand protocols.
• Design and conduct comprehensive training covering product knowledge, selling skills, and business operations.
• Lead education conference calls and share ongoing best practices.

Market and commercial activities

• Develop training strategies for the division portfolio and individual brands to improve market and territory share.
• Manage training and promotional activities by market, key account, and client to increase turnover and therapist quality.
• Plan and support special events with marketing teams in stores and at other locations.
• Conduct product demonstrations for prospective hotels, day spas, salons, and similar accounts.
• Support brand marketing calendars and commercial objectives.

Training operations and materials

• Formulate training policies, practices, procedures, and strategies with the Division Manager.
• Manage training and sales support materials, webinars, videos, communications, and the annual training calendar.
• Monitor training effectiveness and make adjustments to business needs.
• Customize brand protocols for key client accounts when authorized.
• Update treatment costs and descriptions and create, implement, and adapt brand protocols by market.
• Manage wholesale incentive scheme creation and design for partners.

Qualifications and experience

• Minimum one-year diploma in beauty therapy or aesthetics from a reputable college or university.
• Professional beauty qualification from a registered CIDESCO, CIBTAC, or City & Guilds institution.
• Five to seven years of relevant beauty-industry experience and three to five years within GCC countries.
• Understanding of the Middle Eastern market and experience in spa, sales, education, or customer experience.
• In-depth knowledge of a luxury skincare environment.
• Bachelor's degree in adult learning, psychology, education, or organizational behavior is a plus.

Skills and other requirements

• Strong communication, interpersonal, motivational, coaching, presentation, analytical, problem-solving, and time-management skills.
• Knowledge of traditional and modern training methods, including video, e-learning, mentoring, coaching, classroom, and events.
• Fluency in English is required; Arabic, French, or Italian is a plus.
• Advanced knowledge of MS Office, including Word, Excel, and PowerPoint.
• Valid driver's license is required; a valid GCC light vehicle driver's license is a plus.
• Ability to work autonomously, manage multiple priorities, tailor information to varied audiences, and operate in a changing market.