Training Manager / Asst Manager Training
Role Overview
Drives company values through training and development activities linked to the organization’s mission and vision.
Works with property leaders to identify employee and organizational development needs and ensure training supports business results.
Training topics include product knowledge, company philosophy, customer service, and leadership skills.
Key Skills for This Role
Full Job Posting
Role overview
Drives company values through training and development activities linked to the organization’s mission and vision.
Works with property leaders to identify employee and organizational development needs and ensure training supports business results.
Training topics include product knowledge, company philosophy, customer service, and leadership skills.
Education and experience
- One pathway: a two-year degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; two years of relevant experience; and certified-trainer qualification.
- Alternative pathway: a four-year bachelor’s degree in one of the listed or related majors and certified-trainer qualification; no work experience required.
Employee training programs
- Promote training programs and demonstrate guest hospitality, excellent customer service, and positive guest relations.
- Help employees identify behaviors that contribute to service excellence and understand guest expectations.
- Use effective methods to build guest-satisfaction skills, support training efforts, and provide feedback on observed service behaviors.
Training effectiveness
- Monitor enrollment and attendance, meet with participants to assess progress, and address concerns.
- Partner with operational leaders to assess technical and leadership skills; review guest feedback and satisfaction data for improvement opportunities.
- Measure transfer of learning to operations and incorporate adult learning principles.
Program planning and budgets
- Link training activities to the organization’s mission, values, service performance, and business indicators.
- Identify performance gaps with managers, develop appropriate training, adjust methods, and retrain as needed.
- Participate in training budget development and manage expenses to meet financial goals and budget targets.
- Use a purchasing card when appropriate to control and monitor departmental expenditures.
Workplace and schedule
- The posting lists a Bengaluru-area property location and states that the role is not remote.
- Schedule is full time; position type is management.
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