Tow Truck & Recovery Division Manager

Overview

What You’ll Own

• Full P&L responsibility for Tow Truck & Recovery Division
• Drive revenue growth across B2C, B2B, and insurance partnerships
• Maximize fleet utilization (recovery trucks & roadside vans)
• Build and execute sales strategy for recovery services
• Reduce third-party dependency and improve margins
• Launch and optimize new revenue streams (subscriptions, contracts, upsells)

Core Operations Control

• Manage recovery trucks and roadside assistance fleet across all Emirates
• Optimize trip volume, routing, and response time
• Design and implement high-efficiency driver rota systems
• Control third-party recovery vendors (cost, SLA, performance)
• Ensure full compliance: vehicle fitness, insurance, permits, documentation
• Prevent downtime through proactive maintenance planning

Revenue & Growth

• Build and scale B2B partnerships (insurance, fleets, corporate clients)
• Increase upsell revenue through roadside assistance teams
• Identify and launch new monetization opportunities
• Improve revenue per trip and overall division profitability

Team Leadership

• Recruit, train, and manage drivers, supervisors, and coordinators
• Drive performance culture with clear KPIs and accountability
• Build upselling capability within roadside teams
• Run a high-volume, high-discipline 24/7 operation

What We’re Looking For

• Experience in fleet operations, recovery/towing, or automotive services
• Strong commercial mindset (revenue, margins, cost control)
• Proven ability to scale operations and drive growth simultaneously
• Strong vendor negotiation and partnership-building skills
• Ability to manage multi-location, high-pressure operations
• Hands-on operator who executes, not just manages

Why This Role Matters

• You are building a core vertical in a fast-scaling company
• Direct ownership of revenue + operations
• Opportunity to dominate a fragmented market
• If you can run a towing and recovery business like an owner — and scale it — this role is for you