Sales Agent – Inbound & Outbound
Skills
About This Role
About the Role
We are hiring multiple Sales Agents to join our team in a dual-role position covering both inbound and outbound sales activities.
This role is ideal for energetic, customer-focused, target-driven professionals who can handle high volumes of customer calls while also creating revenue through follow-up, appointment booking, and service contract sales.
You will manage inbound calls such as inquiries, orders, appointments, insurance-related calls, and recovery calls, while also making outbound calls to follow up with customers, secure appointments, and sell service contracts.
This is a high-impact role for someone who can combine excellent customer service with strong sales ability.
Key Responsibilities
- 1.
- Can make minimum 4-6 hours of calling
- 2.
- Handle inbound calls professionally and efficiently
- 3.
- Manage customer inquiries, orders, appointments, insurance-related calls, and recovery calls
- 4.
- Generate revenue from inbound order calls through upselling and cross-selling
- 5.
- Sell service contracts to eligible customers
- 6.
- Maintain accurate records of all calls, follow-ups, and sales activity in the CRM
- 7.
- Meet targets for conversion, bookings, revenue, and service contract sales
- 8.
- Deliver a high-quality customer experience in every interaction
- 9.
- Make outbound calls to:
- Book appointments
- Confirm or follow up on appointments
- Re-engage missed or lost opportunities
- Sell or renew service contracts
Experience
in inbound sales, outbound sales, tele-sales, inside sales, or contact center sales
Strong telephonic communication and customer handling skills
Ability to convert inquiries into appointments, orders and sales
Confidence in objection handling, upselling, and closing
Organized, disciplined, and strong in follow-up Comfortable working with KPIs, targets, and call performance metrics
CRM or call center system experience is preferred
Preferred Experience
- Appointment setting
- Service contract or renewal sales
- Recovery or retention calls
- Insurance-related call handling
- Customer service in a fast-paced sales environment
- Experience working in Automotive industry is added advantage
- What Success Looks Like?
- High conversion from inbound calls
- Strong appointment booking and follow-up performance
- Consistent service contract sales
- Accurate CRM updates and strong pipeline management
- Positive customer experience and high call quality
- If this job interests you kindly apply directly through LinkedIN or reach us at
- careers@800carguru.ae
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