Telesales Representative
Role Overview
Full-time remote telesales role speaking with residential property owners about the company’s rental-guarantee program.
The program costs C$$100 per month and is subject to terms, approval requirements, and claim conditions.
The representative qualifies owners and generates accepted live transfers; the representative does not complete the final sale or determine approval.
Business hours follow U.S. Eastern Time.
Annual target earnings are C$$40,000–C$$50,000.
Key Skills for This Role
Full Job Posting
About the role
Full-time remote telesales role speaking with residential property owners about the company’s rental-guarantee program.
The program costs C$$100 per month and is subject to terms, approval requirements, and claim conditions.
The representative qualifies owners and generates accepted live transfers; the representative does not complete the final sale or determine approval.
Business hours follow U.S. Eastern Time.
Annual target earnings are C$$40,000–C$$50,000.
Responsibilities
- Make continuous outbound calls to company-provided property-owner leads through an automatic dialer.
- Introduce the company and call purpose, ask about owners and rental properties, and confirm property count and occupancy.
- Explain program cost and potential rental-income protection; respond to objections about price, need, trust, timing, or tenant history.
- Ask qualified owners to complete an immediate live transfer to a sales representative.
- Record accurate notes, outcomes, and dispositions; follow scripts, qualification rules, and opt-out requirements.
- Meet hourly and daily calling and transfer targets.
Experience and skills
- At least three years of telesales, outbound sales, call-centre sales, appointment setting, lead generation, or live-transfer experience.
- Experience using an automatic or predictive dialer and meeting call, transfer, appointment, conversion, or sales targets.
- Strong objection handling, persuasive communication, listening, and professional spoken English.
- Remain calm with skeptical, impatient, or difficult owners; apply coaching and feedback quickly.
- Accurate CRM, call-note, and disposition habits; full-time availability during U.S. Eastern Time business hours.
- Property management, real estate, insurance, financial services, telecommunications, home services, or other consumer-sales experience is an asset but not required.
- Experience with Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode, or similar software is preferred.
Remote work requirements
- Computer with at least 16 GB RAM, dual monitors including an external monitor of at least 22 inches, wired USB noise-cancelling headset, and webcam.
- Quiet professional calling environment, wired internet with at least 100 Mbps download speed, and backup internet and power arrangements.
- Ability to use a dialer, CRM, and campaign system simultaneously.
Performance and role fit
Performance is measured through accepted live transfers, calling results, qualification accuracy, objection handling, call quality, accurate records, attendance, schedule adherence, and campaign compliance.
Candidates should be comfortable speaking with property owners throughout the day and sustaining performance after frequent rejection.
Direct property-management experience and immediate mastery of a script are not necessary; communication fundamentals, resilience, and coachability are important.
Application process
- Apply with a résumé; candidates whose experience aligns may receive a link to a short prerecorded video interview within 24–48 hours.
- The interview includes property-owner calling scenarios assessing communication, objection handling, judgment, and coachability.
About Royal York Property Management
Provides full-service property management and residential leasing solutions.
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