Lead Qualification Representative

The opportunity

What you’ll do

• Make continuous outbound calls using an automatic dialer and speak with property owners about rental-guarantee insurance options.
• Deliver clear call openings, confirm required owner and qualification information, and identify interest in learning more.
• Explain the purpose and potential value of the service; handle questions, objections, suspicion, and rejection professionally.
• Obtain permission for warm live transfers and stay on the line until the receiving sales representative accepts.
• Record accurate CRM notes, outcomes, and dispositions; schedule callbacks and follow up on unsuccessful transfers when required.
• Respect opt-out and do-not-call requests; follow approved scripts, qualification rules, and compliance requirements.
• Participate in coaching, call reviews, and performance reporting; meet call-quality and accepted-transfer targets.

What you’ll need

• At least three recent years of high-volume outbound-calling experience, including lead qualification and live transfers.
• Experience meeting measurable hourly or daily targets, using an automatic dialer, and using a CRM while actively calling.
• Strong spoken and written English, listening, communication, and objection-handling skills.
• Remain calm and professional with busy, suspicious, or frustrated prospects; maintain accurate dispositions and documentation.
• Follow scripts and compliance requirements naturally, remain productive during continuous calling, and be available full-time for the assigned campaign schedule.
• Provide verifiable employment history and professional references.

Preferred experience

• Experience with Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode, or a comparable dialer is preferred.
• Insurance, real estate, property management, mortgages, financial services, telecommunications, lead generation, telemarketing, consumer services, or regulated call-centre experience is an asset.
• Direct property-management or insurance experience is preferred but not mandatory; strong candidates from other high-volume outbound campaigns will be considered.

Compensation

• C$$40,000–C$$50,000 annually, based on experience, qualifications, and performance.

Schedule

• Full-time schedule during required EST business hours.

Remote-work requirements

• Remote role requiring a private professional workspace, dual monitors, computer with at least 16 GB RAM, reliable internet of at least 100 Mbps, backup internet or power, wired noise-cancelling headset, webcam, and current operating system with security updates.

Performance and conduct

• Performance is measured by accepted qualified transfers, lead-qualification accuracy, call quality and professionalism, campaign compliance, CRM accuracy, dialer activity, attendance, objection handling, coaching responsiveness, and consistency.
• The position may require approximately five accepted qualified transfers per dialing hour, depending on campaign conditions and lead quality.
• Strong performance does not permit misleading prospects, promising coverage, ignoring qualifications, or continuing after an explicit opt-out.

Application process

• Apply with a résumé. Aligned candidates receive a link to a short prerecorded video interview; selected candidates may complete a typing test, equipment check, reference verification, call role-play, and live skills interview.