Lead Qualification Representative

Role overview

Responsibilities

• Make continuous outbound calls using an automatic dialer; speak with property owners and explain the call purpose and potential service value.
• Confirm qualification information, identify interest, and handle questions, objections, suspicion, and rejection professionally.
• Obtain permission for warm live transfers and remain on the line until a receiving representative accepts.
• Record accurate CRM notes and dispositions; schedule callbacks and follow up on unsuccessful transfers when required.
• Respect opt-out and do-not-call requests; follow approved scripts, qualification rules, and compliance requirements.
• Participate in coaching, call reviews, and performance reporting; meet call-quality and accepted-transfer targets.

Experience and requirements

• At least three recent years of high-volume outbound-calling experience; experience with lead qualification, live transfers, and measurable targets.
• Experience using an automatic dialer and CRM while actively calling.
• Strong spoken and written English, listening, communication, and objection-handling skills; professionalism and resilience during continuous calling.
• Accurate documentation; ability to follow scripts and compliance requirements without sounding unnatural.
• Full-time availability during the assigned campaign schedule; verifiable employment history and professional references.
• Experience with Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode, or a comparable dialer is preferred.
• Experience in insurance, real estate, property management, mortgages, financial services, telecommunications, lead generation, telemarketing, consumer services, or another regulated call-centre environment is an asset.
• Direct property-management or insurance experience is preferred, not mandatory; candidates from other high-volume outbound campaigns will be considered.

Remote-work requirements

• Private and professional workspace, dual monitors, computer with at least 16 GB RAM, and webcam.
• Reliable internet of at least 100 Mbps and backup internet connectivity or power.
• Wired noise-cancelling headset and a current operating system with appropriate security updates.

Compensation

• Annual compensation is C$$40,000–C$$50,000, based on experience, qualifications, and performance.

Performance measures

• Performance includes accepted qualified transfers, lead-qualification accuracy, call quality, compliance, CRM records, dialer activity, attendance, objection handling, coachability, and consistent high-volume performance.
• The position may require approximately five accepted qualified transfers per dialing hour, depending on campaign conditions and lead quality.

Selection process

• Selected candidates may be asked to complete a typing test, equipment check, employment-reference verification, call role-play, and live skills interview.