Telesales Representative
Skills
About This Role
Job Summary
A Telesales Executive is responsible for generating leads, contacting potential customers, explaining GPS tracking and installation services, and closing sales over phone or online communication channels.
The role focuses on promoting GPS solutions for vehicles, fleets, and personal tracking systems.
Key Responsibilities
- Make outbound calls to potential customers from provided databases or leads
- Explain GPS tracking products (vehicle tracking, fleet management, asset tracking, etc.)
- Understand customer needs and recommend suitable GPS solutions
- Follow up on leads and convert them into sales
- Maintain customer records and update CRM systems
- Achieve monthly/weekly sales targets
- Handle basic customer queries regarding installation, pricing, and features
- Coordinate with technical/installation teams after closing deals
- Build long-term customer relationships for repeat business and referrals
Required Skills
- Good communication and persuasion skills
- Basic understanding of sales and customer handling
- Confidence in cold calling and lead conversion
- Ability to explain technical products in simple terms
- Target-oriented mindset
- Basic computer/CRM knowledge
Preferred Qualifications
- High school diploma or bachelor’s degree (any field)
- Experience in telesales, telemarketing, or customer service is a plus
- Knowledge of GPS tracking systems or automotive industry is an advantage
Key Performance Indicators (KPIs)
- Number of calls made per day
- Lead conversion rate
- Monthly sales target achievement
- Customer satisfaction and follow-up success rate
Work Environment
- Office-based or hybrid telesales setup
- Performance-driven role with incentives/commission on sales
- Fast-paced and target-oriented environment
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