Technology Manager

Role overview

Technology projects and systems

• Coordinate software, infrastructure and business systems projects from planning through implementation and handover.
• Support upgrades, software implementations and business change initiatives.
• Gather business requirements and translate them into practical technology solutions.
• Assist with testing, user acceptance, training and system rollouts; monitor progress, risks and milestones.
• Support business systems management and continuous improvement, including enhancements and configuration changes.
• Maintain system documentation, user guides and process maps.

Suppliers and improvement

• Coordinate support requests, system changes and issue resolution with third-party providers; monitor supplier performance and escalate issues.
• Manage the relationship with CFG, lead the annual contract and service review, forecast requirements and ensure suitable service coverage and value.
• Identify process improvements, support system integration and help teams make better use of technology platforms.

Governance and administration

• Maintain accurate records of systems, licenses, suppliers, schedules, risk registers, governance documents and status reports.
• Document and communicate technology changes; support access reviews and maintain technology process documentation.
• Produce reports on project progress, system performance and improvement initiatives.

Essential requirements

• Previous experience coordinating technology or business systems projects.
• Experience working with software suppliers and external stakeholders.
• Good understanding of business systems and technology in operational environments.
• Strong organization, communication, stakeholder management, problem-solving and analytical skills; ability to manage multiple priorities.
• Confident using Microsoft Office, particularly Excel; self-motivated, proactive and collaborative.
• Familiarity with project management methodologies.

Desirable experience and qualifications

• Experience in hospitality, retail, events or customer-facing operations; business system implementation or support.
• Knowledge of workforce management, finance, procurement or hospitality technology platforms.
• PRINCE2 Practitioner or equivalent project management qualification; ITIL V4 experience.
• Understanding of EPOS or payment technologies and experience working with third-party software providers.

Benefits

• Private medical insurance, group life assurance, birthday day off, complimentary meals on shift, employee assistance and wellbeing support, and company pension scheme.