Restaurant Host

You will be responsible for: Guest Welcome & Experience Provide a warm, professional and engaging welcome to all guests, creating a positive first impression of the venue. Build rapport with guests while ensuring individual needs, preferences and special occasions are recognised wherever possible. Reservations & Guest Flow Support the management of reservations, seating plans, waitlists and guest communications. Assist in maintaining efficient table flow and pacing while ensuring guests are seated promptly and accurately. Matchday & Event Operations Support the delivery of premium hospitality experiences during matchdays and major events. Help manage guest arrivals, queues and wayfinding while maintaining exceptional service standards in busy environments. Standards & Presentation Maintain exceptional personal presentation and uphold the highest standards across all guest arrival and reception areas. Ensure the host stand and surrounding areas remain organised, welcoming and guest-ready at all times. Guest Communication Respond professionally to guest enquiries, requests and feedback, escalating concerns where appropriate and always seeking positive outcomes for guests.

Private Medical Insurance (Vitality) – including Virtual GP access and rewards

Group Life Assurance – 4x salary paid to your nominated beneficiary

Birthday Day Off – an extra day to celebrate

Complimentary Meals on Shift – breakfast, lunch, fruit and hot drinks

Employee Assistance Programme & Wellbeing Platform – including counselling support

Company Pension Scheme

Generous Holiday Allowance – plus bank holidays

Career Development Opportunities – with progression across the campus