Technical Support Engineer - L1
Skills
About This Role
Overview
We are seeking a dedicated and proactive L1 Technical Support Engineer to join our dynamic team.
In this role, you will be responsible for providing frontline technical assistance to our clients/customers.
Your primary objective will be to diagnose and resolve technical issues promptly and effectively to ensure customer satisfaction.
Responsibilities
- Respond to incoming support requests and inquiries from clients/customers.
- Diagnose and troubleshoot technical issues related to hardware, software, and network systems.
- Provide step-by-step technical guidance and solutions to resolve customer problems.
- Escalate unresolved issues to senior engineers or appropriate internal teams.
- Document support interactions and solutions in the ticketing system or CRM.
- Maintain a high level of customer service and professionalism in all interactions.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Proven experience in a technical support role, preferably in a software or IT services environment.
- Strong knowledge of operating systems (Windows, Linux) and networking concepts (TCP/IP, DNS, DHCP) , firewall (FortiGate) and basic networking support.
- Experience troubleshooting hardware, software, and application issues.
- Excellent communication skills, both verbal and written.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Customer-focused attitude with a passion for delivering high-quality support services.
- Ability to work independently and collaboratively within a team.
Preferred Qualifications
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
- Experience with cloud platforms or virtualization technologies is advantageous.
- Experience with firewalls is required.
- UAE valid Driving License is a plus.
Salary
AED 3000/- to 3500/- per month
How to Apply
Interested candidates are encouraged to submit a resume to **hr@tls-it.com**
Please include "L1 Technical Support Engineer" in the subject line of your email.
We look forward to welcoming a motivated and talented individual to our team!
Job Type: Full-time
Pay: AED3,000.00 - AED3,500.00 per month
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