Technical Support Engineer (ARABIC)
Skills
About This Role
Overview
Responsible for providing technical support, managing Linux servers, diagnosing software and hardware issues, and supporting field devices (MNVR / IoT systems).
The role involves working closely with cross-functional teams to ensure system stability, fast issue resolution, and continuous improvement of the IT infrastructure.
Key Responsibilities
- Provide Level 1 and Level 2 (L1/L2) technical support
- Install, configure, maintain, and troubleshoot
Linux servers (Ubuntu Server)
- Monitor system performance and analyze logs to identify issues
- Diagnose and resolve hardware and storage problems (SSD, eMMC, SATA)
- Support
MNVR / IoT devices
- and ensure operational stability
- Perform software and hardware testing and document results
- Prepare clear technical reports for management and stakeholders
- Coordinate with field technicians, factory teams, and external support
- Follow IT procedures, security policies, and quality standards
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