Field Technical Support Specialist
Skills
About This Role
Overview
About the Company
CHANGAN Automobile is one of the four major Chinese automobile groups, boasting a heritage spanning 164 years and 41 years of car manufacturing experience.
We have 14 manufacturing bases and 39 plants worldwide.
As a leading Chinese car manufacturer, CHANGAN Automobile has self-owned brands including CHANGAN UNI, CHANGAN NEVO, CHANGAN LCV, DEEPAL, and AVATR, and joint venture brands including CHANGAN Ford, CHANGAN Mazda, and JMC.
In 2021, the cumulative sales of CHANGAN's self-owned brand exceeded 20 million units.
Up till April 2024, the cumulative sales of Chinese brands under CHANGAN exceeded 26.33 million units.
CHANGAN Automobile has more than 18,000 engineers and technicians from 31 countries around the world and has established R&D network of ten cities in six countries in Chongqing, Beijing, Shanghai, Dingzhou in Hebei, Hefei in Anhui, Turin in Italy, Yokohama in Japan, Birmingham in the UK, Detroit in the US and Munich in Germany. We have a professional automotive R&D process and testing & verification system, to ensure that each product can endure more than 10 years or 260,000 km of use.
Responsibilities
- Responsible for after-sales technical support in MEA markets;
- Responsible for investigating, diagnosing and resolving the technical issues;
- Responsible for providing remote technical guidance and support to the distributors;
- Responsible for delivering field technical support to the distributors;
- Responsible for coordinating and validating repair solutions for quality-related issues.
Qualifications
- Basic knowledge of the automotive industry and after-sales service processes;
- Conversational English proficiency and strong working knowledge of standard office software;
- Strong communication, coordination, and execution skills, with a detail-oriented, responsive, and accountable work ethic;
- A strong willingness to learn and a proactive attitude—able to actively engage with and understand the business and remain highly sensitive to the needs of different departments;
- Demonstrates excellent interpersonal and communication skills, approachability, professional integrity, and a self-motivated mindset;
- Education: Associate degree or above;
- Preferred Major: Automotive or related fields;
- Experience: 3+ years of experience in the repair and maintenance of new energy vehicle (NEV) triple-electric systems (battery, motor, and electronic control).
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