Technical Support Engineer

General Description

/ Responsibilities

• Review customer information, specifications, drawings, and other applicable details to determine requirements for design of system
• Perform all necessary calculations and analysis, interpretation of data and pressure drop and flow analysis, etc. as required
• Responsible for preparation of project specific method statements in line with scope of works, commercial & technical proposals that comply with client and regional specifications, standards and guidelines.
• Responsible for the preparation of project drawings (Working plans to details) complying with project design, specifications and guidelines as follows; (knowledge of geographical coordinate systems are preferred).
• a) System Layout and details
• b) System Cross Sections
• c) Electrical and hydraulic Layout
• d) Construction Drawings.
• e) Discharge layouts for NOC applications.
• Assist the bid process by identification of scope of works and generation of BOQ measurement items from Client drawings and design concepts.
• Responsible for the compilation of cost estimates in line with engineering parameters, bill of quantity and specific client requirements.
• Assist in evaluating bids and acknowledge/decline as per company philosophy/strategy.
• Keep abreast with industry standards, client specific requirements and recent product developments - and ensure the technical solution and support provided is in line with the changes and compliments any enhancements while fulfilling the business needs.
• Investigate and recommend alternative methods to meet technical requirements in a cost effective manner.
• Formulate comprehensive studies to bring about changes that will minimize overall project costs, increase efficiencies and increase revenue for the technical solutions provided.
• Coordinate simultaneous projects and manage efficient documentation control procedures.
• Proactively update stakeholders on current technical support status, task progression, issues and potential delays.
• Be fully familiar and fully conversant with department and company policies, procedures and processes, ensuring all work and actions undertaken are in full compliance at all times
• Carry out site visits alongside the applicable Project Engineer and Operations Supervisor where required.
• Generate adhoc AutoCAD drawings as requested by the Line Manager.
• Coordinate as required with internal groups including purchasing, logistics, sales, operations, warehouse and accounting personnel.
• Any other objectives as defined by senior management with the objective of growth.

Cross Functional Support/Training

• Work closely with internal project stakeholders assigned to identify and resolve any project risks associated with technical solutions, contracts, documentation & execution.
• Identify & address problems and opportunities; brings those which are appropriate to the Line Manager; and, facilitate discussion & deliberation.
• Provide marketing support, prepare prequalification documentation, customized datasheets.

1.2. Qualification Requirements

• Degree in Mechanical Engineering or equivalent from an internationally recognized University.
• Proficient in Fluid Dynamics, Pump Applications and Selection.
• Proficient in AutoCAD.
• Effective communication skills including verbal, written and presentation skills.
• Demonstrable track record of managing multiple tender proposals simultaneously.
• Proven ability to work effectively both independently and in a team based environment.
• Demonstrated willingness to be flexible and adaptable to changing priorities.
• Strong multi-tasking and organizational skills.
• Keen analytic, organization and problem solving skills, which enable sound decision making.
• Excellent team skills with an ability to communicate and work effectively across variety of internal and external stakeholders;
• Proficient in Microsoft Office suite, Particularly MS Excel.