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indeed

Technical Support & Application Engineer - Emergency Lighting (Middle East)

Eaton
Dubai, UAE
Senior
Onsite
Discovered 1 weeks ago
Emergency lighting systemsSafety systemsTechnical support and troubleshootingAutoCADDialux lighting design softwareTesting and commissioning

Full Job Posting

Role overview

Provide technical support, troubleshooting, and solutions for emergency lighting customers and internal teams across the Middle East.

Responsibilities

  • Troubleshoot emergency lighting products and systems.
  • Deliver product demonstrations, training, and technical presentations to customers and partners.
  • Work with Sales to understand customer requirements and provide technical solutions.
  • Help develop and maintain manuals, guides, FAQs, and other technical documentation.
  • Monitor industry trends, product developments, and emerging technologies.
  • Ensure emergency lighting systems comply with local regulations and standards.
  • Share customer and technical issue feedback with the product development team.

Qualifications and skills

  • Graduate engineering degree, ideally in Electrical, Mechanical, or Industrial Engineering.
  • At least 7 years of techno-commercial experience, including extensive emergency lighting systems and applications knowledge.
  • Technical knowledge in emergency lighting or safety systems is required.
  • Basic knowledge of AutoCAD and Dialux lighting design software.
  • Experience in troubleshooting systems, testing and commissioning, and managing sites.
  • Fire alarm system experience is a strong plus.
  • Strong communication and presentation skills, electrical products instrumentation knowledge, and PC literacy.

Work arrangement

  • The posting describes a hybrid worktime model.

What Eaton offers

  • Mentoring, learning, recognition, and career development opportunities.
  • Structured onboarding, employee development processes, and a global team environment.

Hiring process

  • The hiring process may include video and in-person interviews.

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