Technical Manager
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Key skills for this role
About the Role
Location KSA Riyadh Working Location Category Based About Us Macro is a trusted global facilities management and workplace partner, delivering integrated FM, workplace experience, consultancy, and technology solutions across some of the world's most prestigious and complex environments.
Key Skills for This Role
Full Job Posting
About Us
Macro is a trusted global facilities management and workplace partner, delivering integrated FM, workplace experience, consultancy, and technology solutions across some of the world's most prestigious and complex environments.
Our focus is on creating exceptional workplaces through operational excellence, innovation, and sustainable asset management.
We are driven by a commitment to excellence in everything we do.
Our values — Drive for Better, Delight Customers, Do What's Right, and Develop People — shape our culture and guide our decision-making.
Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.
Join our team to contribute to an organisation that prioritises innovation, operational excellence, and customer experience.
Experience
the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.
About The Role
An exciting opportunity exists to join Macro's Managing Agent team supporting operations within the Kingdom of Saudi Arabia.
The Technical Services Manager will be responsible for technical governance, supplier performance management, operational inspections, and compliance assurance across the portfolio.
Working closely with the Dubai-based leadership team, the role will act as Macro's local technical representative, ensuring that technical service providers deliver safe, compliant, and effective maintenance services aligned to client expectations.
The successful candidate will focus on supplier governance, inspections, technical compliance, asset assurance, and operational oversight across multiple locations and service providers.
Technical Operations & Governance
- Manage day-to-day performance of technical service providers and specialist contractors.
- Monitor KPI and SLA performance across all technical workstreams.
- Conduct routine technical inspections and compliance reviews.
- Support governance meetings and supplier performance reviews.
- Implement corrective action plans and service improvement initiatives.
Technical Assurance
- Validate maintenance activities, technical reports, and PPM completion.
- Conduct plantroom inspections and asset condition reviews.
- Monitor contractor compliance with operational procedures and standards.
- Support permit-to-work and safety management processes.
- Escalate technical risks and operational issues as required.
Compliance & Risk Management
- Ensure compliance with local regulations and client requirements.
- Support audits, inspections, and assurance programmes.
- Maintain technical records, asset information, and compliance documentation.
- Assist with business continuity planning and incident investigations.
Stakeholder Management
- Build strong working relationships with client representatives and service providers.
- Provide regular operational updates and reporting.
- Support mobilisation, transitions, and service improvement initiatives.
- Act as the local technical escalation point where required.
About You
- The ideal candidate will have:
- Experience within technical facilities management and building services.
- Strong supplier management and contractor governance experience.
- Experience conducting technical inspections and compliance reviews.
- Knowledge of MEP systems, maintenance practices, and FM compliance requirements.
- Strong understanding of KPI and SLA management.
- Excellent communication and stakeholder management skills.
- Experience within IFM, Managing Agent, or outsourced FM environments is preferred.
- An engineering qualification, IOSH, NEBOSH, or equivalent desirable.
Diversity Statement
We want to create a workplace where everyone feels safe to bring their whole selves to work.
We recognise that every individual has different needs.
This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.
Our aim is to help identify and acknowledge individual needs that may impact work-life experience.
It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.
Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact
careers@macro-group.com
to speak to a member of our team.
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