Front of House Operative

About Us

Experience

About The Role

Front of House & Client Experience

• Act as the primary point of contact for visitors, guests, and staff, delivering a polished and professional first impression.
• Manage day-to-day front-of-house operations to ensure a seamless visitor and client experience.
• Build effective working relationships with client stakeholders and internal teams.

Reception & Communications

• Manage reception and switchboard services, handling enquiries confidently and professionally.
• Ensure messages and requests are accurately captured and followed up in a timely manner.

Workplace & Meeting Room Support

• Coordinate meeting room bookings, access, and hospitality requirements.
• Support corporate meetings and events, ensuring spaces are prepared to a high standard.
• Work closely with Facilities to ensure reception and meeting areas are maintained, presentable, and operational.

Administrative & Operational Support

• Provide general administrative support related to workplace operations, including access cards, IDs, and staff requests.
• Maintain accurate records, logs, and documentation in line with Macro procedures.
• Support onboarding and off-boarding activities in coordination with HR and Operations teams.
• Maintain reception SOPs, systems, and shared documentation.

Security, Access & Compliance

• Support day-to-day access control processes for staff, visitors, and contractors.
• Maintain accurate access records and support monitoring systems in line with site requirements.
• Escalate any issues that may impact safety, service delivery, or the client’s reputation.

Finance & Support Services

• Assist with basic financial administration, such as petty cash handling, in line with Macro and client controls.
• Liaise with internal support teams and approved suppliers as required.

About You

Essential

• Saudi national with local residency.
• Exceptionally well presented, professional, and confident in a front-facing role.
• Strong service mindset with pride in delivering high standards.
• Reliable, organised, and comfortable working in a structured corporate environment.
• Clear communication skills in Arabic and English.
• Competent in Microsoft Outlook, Excel, and standard office systems.

Desirable

• Experience in front of house, hospitality, corporate services, or facilities support.
• Exposure to professional services or blue-chip office environments.
• Genuine ambition to develop a long-term career within Facilities Management.

Why Join Macro

• A highly visible role within a prestigious, international workplace environment.
• An opportunity to work within a global FM organisation known for quality and professionalism.
• Exposure to best-practice workplace operations and FM service delivery.
• Clear development pathway with support to grow within the FM field.
• A people-focused culture that values professionalism, reliability, and potential

Diversity Statement