Soft Services Manager
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Key skills for this role
About the Role
Location KSA Riyadh Working Location Category Based About Us Macro is a trusted global facilities management and workplace partner, delivering integrated FM, workplace experience, consultancy, and technology solutions across some of the world's most prestigious and complex environments.
Key Skills for This Role
Full Job Posting
About Us
Macro is a trusted global facilities management and workplace partner, delivering integrated FM, workplace experience, consultancy, and technology solutions across some of the world's most prestigious and complex environments.
Our focus is on creating exceptional workplaces through operational excellence, innovation, and sustainable asset management.
We are driven by a commitment to excellence in everything we do.
Our values — Drive for Better, Delight Customers, Do What's Right, and Develop People — shape our culture and guide our decision-making.
Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.
Join our team to contribute to an organisation that prioritises innovation, operational excellence, and customer experience.
Experience
the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.
About The Role
An exciting opportunity exists to join Macro's Managing Agent team supporting operations within the Kingdom of Saudi Arabia.
The Soft Services Manager will be responsible for coordinating and performance-managing all soft service providers across the portfolio, ensuring that service delivery, compliance, operational performance, and customer experience objectives are consistently achieved.
Working closely with the Dubai-based leadership team, the role will act as Macro's local operational representative, providing governance, supplier management, inspections, reporting, and operational oversight across all soft service activities.
Supplier Management & Governance
- Manage all appointed soft service providers including cleaning, landscaping, waste management, hospitality, concierge, and specialist contractors.
- Monitor supplier performance against agreed KPIs and SLAs.
- Conduct operational audits, inspections, and compliance reviews.
- Lead supplier performance meetings and service reviews.
- Develop and monitor corrective action plans.
Operational Oversight
- Ensure the consistent delivery of all soft services across the portfolio.
- Conduct routine site inspections and workplace quality assessments.
- Support operational mobilisation and transition activities.
- Ensure compliance with client requirements and operational standards.
Reporting & Compliance
- Prepare operational reports, inspection findings, and governance updates.
- Support KPI reporting and performance reviews.
- Maintain audit records, compliance documentation, and operational trackers.
- Support HSE compliance and risk management activities.
Stakeholder Engagement
- Act as the primary local point of contact for operational soft services matters.
- Build effective relationships with client representatives, suppliers, and stakeholders.
- Support operational governance meetings and business reviews.
About You
- The ideal candidate will have:
- Experience managing soft services within commercial, corporate, mixed-use, hospitality, healthcare, or retail environments.
- Strong supplier management and vendor governance experience.
- Experience conducting audits, inspections, and service quality reviews.
- Strong understanding of KPI and SLA management.
- Excellent communication and stakeholder management skills.
- Experience working within IFM, Managing Agent, or outsourced FM environments preferred.
- Familiarity with CAFM systems and operational reporting tools
Diversity Statement
We want to create a workplace where everyone feels safe to bring their whole selves to work.
We recognise that every individual has different needs.
This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.
Our aim is to help identify and acknowledge individual needs that may impact work-life experience.
It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.
Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact
careers@macro-group.com
to speak to a member of our team.
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