Team Leader, HR Technology Operations
Role Overview
Leads day-to-day operations and functional continuity of BRP’s global HR Technology Ecosystem, with a focus on HR Tech Operations.
Works with HR System Administrators, the HR Product Owner, Data Management, HR Analytics, IT CoE, and an Agile coach across global regions.
Key Skills for This Role
Full Job Posting
Role overview
Leads day-to-day operations and functional continuity of BRP’s global HR Technology Ecosystem, with a focus on HR Tech Operations.
Works with HR System Administrators, the HR Product Owner, Data Management, HR Analytics, IT CoE, and an Agile coach across global regions.
Responsibilities
- Mentor, coach, and cross-train HR System Administrators and Operations Analysts to maintain team capability and service quality.
- Ensure operational delivery, system availability, and SLA fulfillment across SuccessFactors, Taleo, Synerion, and other core HR applications.
- Govern role-based permissions, access controls, security protocols, and SOX audit readiness for HR tools in scope.
- Direct L1/L2 support for operational tickets, improve handoffs, and drive root-cause analysis of recurring incidents.
- Plan and execute regression testing, release validation, and maintenance, including semi-annual SuccessFactors updates and instance refreshes.
- Standardize regional workflows and support annual Talent Management, Performance, and Time Off configurations.
- Coordinate change readiness and user training with Change Management for local HR teams, managers, and employees.
- Track operational KPIs including data accuracy, case resolution time, call answer rates, and transaction speed.
Qualifications
- Bachelor’s degree in Information Systems, Software Engineering, or Business Administration, or 3–5 years of proven experience in a related field.
- Knowledge of Agile/Scrum, backlog prioritization, user story drafting, and product lifecycle management.
- Ability to translate HR processes and workforce data into technical specifications and measurable business value.
- Proven ability to bridge communication gaps across teams and manage competing priorities, trade-offs, and complex roadblocks.
- Fluency in English is required for collaboration with global stakeholders.
Benefits
- Benefits include an annual bonus based on company financial results, paid time away, a pension plan, collective savings opportunities, and fully paid healthcare.
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