Team Lead - Off Plan

Job Purpose

Team Management & Daily Operations

• Manage and supervise a team of up to 10 Off Plan Property Consultants
• Oversee the daily activities and productivity of agents.
• Conduct daily team briefings and performance check-ins.
• Ensure agents follow company SOPs, CRM usage, and reporting requirements.
• Monitor agent attendance, activity levels, and compliance with company policies.
• Use the CRM support in structuring the agents’ daily activities.

Sales Pipeline Management

• Monitor and manage the team’s sales pipeline through the CRM system
• Ensure all leads are properly tracked, followed up, and updated in the CRM.
• Review leads progress and identifies opportunities to improve conversion rates.
• Assist agents with client follow-up strategies and deal progression.
• Ensure agents maintain consistent pipeline activity from lead to closing.
• Support agents during critical stages of the sales cycle.

Agent Performance & Activity Monitoring

• Track daily agent activity including**:** Client calls, property viewings, developer/client presentations, timely attendance, lead follow-ups, booking confirmations.
• Identify performance gaps and provide training & coaching where required.
• Set and monitor weekly, monthly, quarterly KPIs.
• Work closely with the Sales Manager/Senior management to ensure team targets are achieved.

Training & Development

• Provide ongoing training and mentoring for agents.
• Support agents with: Product knowledge, sales techniques, negotiation skills, phone etiquette, call monitoring, market insights.
• Ensure agents are up to date with**:** New developer launches, market trends, sales strategies.

Developer & Project Knowledge

• Maintain strong knowledge of Dubai’s Off Plan property market.
• Ensure agents are fully informed about developer projects and launches.
• Coordinate with Sales Manager/ Developers and Marketing team for project training sessions.
• Support agents during developer presentations and client meetings when Sales manager is unavailable.

Collaboration With Internal Teams

• Work closely with Marketing team to Coordinate marketing campaigns and project promotions or any agent video shoot.
• Ensure deal paperwork is complete and accurate before submitting it to Sales Manager/Admin.
• Assist in evaluating agent performance and development needs.
• Communicate attendance or performance issue to Human Resources.

Reports To Sales Manager And Executive Director

• **Daily Activity Report** (DAR) – Calls, Leads, Meetings, Bookings, Issues.
• **Pipeline Report** (Weekly) - Total pipeline value, Deals by stage, Expected closing timeline.
• **Sales Performance Report** (Weekly) - Deals closed, Conversion rates, Commission generated, Top performing agents, Agents below target.
• **Lead Performance Report** (Weekly) - Evaluate lead quality and marketing effectiveness, Leads received by source, Response time, Conversion rate, Feedback on lead quality.
• **Agent Performance & KPI Report** (Weekly) - Calls per agent, Meetings per agent, Revenue generated, Deals closed, Underperforming agents, Recommended training/coaching actions.
• **Training & Development Report** (Monthly) - Training sessions conducted, Attendance, Agent improvement areas, Issues faced.