Team Lead- Corporate & Residency Services- Sales- Business Setup-Business Development

Company Overview

Role Overview

Team Leadership & Operations

• Lead, manage, and develop a team of specialists responsible for selling, processing and delivery of corporate and residency services.
• Set clear performance expectations, manage workloads, and ensure the team delivers accurate, compliant, and timely outcomes for clients.
• Establish and manage OKRs to monitor team performance and service delivery standards.
• Provide hands-on coaching, mentorship, and structured development to build team capability and expertise.
• Use data and reporting to identify bottlenecks, drive process improvements, and keep senior leadership informed on divisional performance.
• Foster a culture of accountability, attention to detail, and client-first service delivery.

Company Incorporation – UAE & Saudi Arabia

• Own and oversee the end-to-end delivery of company incorporation services for clients, across UAE and Saudi Arabia.
• Maintain deep, current knowledge of incorporation procedures, documentation requirements, licensing authorities, and regulatory bodies across both jurisdictions.
• Serve as the escalation point for complex or non-standard incorporation cases, applying expert judgement to resolve issues efficiently.
• Liaise with relevant government authorities, free zone authorities, and third-party service providers to progress cases and resolve blockers.
• Continuously review and improve incorporation workflows to increase efficiency and reduce processing times.

Post-Incorporation Services

• Oversee the delivery of post-incorporation services to clients following company formation, including:
• Tax registration and compliance
• Accounting and bookkeeping
• HR advisory services
• PRO services
• Payroll management
• Ensure seamless handover and continuity between the incorporation stage and ongoing post-incorporation support.
• Coordinate with internal specialists and, where applicable, approved external vendors to deliver these services to the required standard.

Residency Services

• Oversee the processing and delivery of UAE residency solutions managed by the team, including:
• Golden Visas

• Remote Work Visas

• Investor Visas
• Dependent Visas
• Ensure all residency cases are handled accurately, compliantly, and within expected timelines.
• Maintain up-to-date knowledge of UAE visa regulations, eligibility criteria, and processing requirements across all visa types.
• Act as the point of escalation for complex residency cases and liaise with relevant authorities as needed.

Upselling & Client Development

• Identify upsell opportunities based on client profiles and service usage, recommending relevant additional services at the appropriate point in the client journey.
• Coordinate the delivery of upsold services, managing the handoff between teams and engaging external vendors where required.
• Build strong, trust-based relationships with clients to support retention and long-term account development.

Vendor & Stakeholder Management

• Manage relationships with external vendors and third-party service providers involved in the delivery of corporate and residency services.
• Ensure external partners meet agreed service standards and turnaround times.
• Work closely with internal teams including technology, compliance, finance, and business development to ensure seamless service delivery.
• Contribute to the development and refinement of platform and process improvements that support the team’s operational efficiency.

Qualifications & Experience

• Proven experience in an operational leadership or team management role within corporate services, company formation, or a related professional services environment in the UAE and/or GCC.
• Deep, hands-on knowledge of UAE and Saudi Arabia company incorporation processes, including mainland, free zone, and offshore structures, documentation requirements, and relevant regulatory authorities.
• Strong understanding of UAE residency programmes and visa types, including Golden Visas, Remote Work Visas, Investor Visas, and Dependent Visas.
• Demonstrated ability to lead and develop operational teams, manage workloads, and maintain high standards of delivery under pressure.
• Experience overseeing or coordinating post-incorporation services such as tax compliance, accounting, HR advisory, PRO services, and payroll.
• Proven ability to manage and coordinate with external vendors and government authorities.
• Experience setting and tracking OKRs and using data to improve team and service performance.
• Strong problem-solving skills with the ability to handle complex or escalated cases with confidence and expertise.
• Excellent communication, organisational, and interpersonal skills.
• Comfortable working with technology platforms and CRM systems; able to contribute to process and platform improvement initiatives.

What We Offer

• Competitive salary and performance-based bonuses.
• Opportunities for professional growth within a rapidly expanding company.
• A dynamic, innovative work environment with a focus on cutting-edge technology.
• Office based in Jumeirah 1, Dubai.
• If you are an operationally excellent team leader with deep expertise in UAE and Saudi company incorporation, a strong command of GCC residency services, and a track record of developing high-performing teams that deliver exceptional client outcomes — we want to hear from you.