Team Lead Account Manager & Business Growth
Skills
About This Role
Overview
- You will:
- Own renewal, upsell, and expansion revenue targets.
- Build and manage a scalable post-sales revenue pipeline.
- Lead strategic renewal and expansion negotiations.
- Partner with Sales leadership on forecasting and revenue planning.
- Personally close key account expansion and renewal deals.
- Grow Clients: Partner with each clinic to actively drive their business development and revenue growth not just platform usage, but real, measurable improvements in their performance and bottom line.
- Maximize Client ROI: Personally and through your team, ensure every client extracts maximum value from our solutions, relentlessly focused on tangible results and business success.
- Grow Accounts: Proactively identify opportunities for upsell, cross-sell, and upgrades, always rooted in delivering genuine value and new business outcomes for clients.
- Optimize Churn and Renewals: Build strong relationships, proactively manage client health, and ensure every client s objectives are met making renewal the natural next step and keeping retention at industry-leading levels.
- Lead by Example: Handle accounts directly to showcase best practices, set high standards, and continuously improve processes.
- Drive CRM & Tool Innovation: Collaborate closely with the development team to adapt and improve the CRM and related client-facing tools, ensuring the Customer Success team has best-in-class technology for analytics, automation, and client insights.
Strategic Leadership
- Own post-sales revenue performance, including renewals, expansion, and account growth.
- Define and execute the company-wide Customer Success strategy, directly supporting Crisalix s retention, expansion, and growth objectives including measurable growth for every clinic.
- Own all Customer Success metrics client ROI, clinic growth, adoption, retention, NPS, revenue expansion, customer satisfaction, and time-to-value.
- You leave no customer behind dedicating relentless effort to ensure every client s success, unlocking unlimited upsell and cross-sell opportunities through exceptional service and partnership
- Lead onboarding and ongoing training for clients, setting new standards and best practices.
Driving Client Value & Clinic Growth
- Personally manage select key accounts and clinics to demonstrate excellence, identify new value opportunities, and set best practices.
- Ensure every client and clinic realizes and understands tangible business results, with regular reporting on ROI, business growth, and key metrics.
- Proactively identify and drive upsell, cross-sell, and upgrade opportunities always rooted in genuine value creation and real business impact for clinics.
CRM & Technology Innovation
- Collaborate proactively with development and IT teams to adapt, enhance, and automate the CRM and client-facing tools enabling robust data-driven insights, streamlined processes, and seamless customer management.
- Continuously optimize and automate Customer Success operations using AI, advanced analytics, and workflow automation enabling real-time performance tracking, early issue detection, and precision control over team deliverables and client engagement.
- Implement scalable processes to ensure consistent, high-quality service as the company grows.
- AI-driven analytics and automation to optimize Customer Success operations.
- Voice of the Customer
- Systematically collect, analyze, and communicate client feedback internally to guide product, sales, and marketing improvements.
- Develop structured feedback loops and customer success stories to support Crisalix s commercial and product efforts.
Cross-functional Collaboration
- Work closely with Sales, Product, and Marketing to ensure a seamless, high-impact customer journey and maximize customer lifetime value.
- Co-develop strategies with Sales for revenue expansion, customer engagement, and measurable clinic business growth.
Executive Reporting
- Prepare and deliver regular performance reports and strategic recommendations to the executive team, highlighting key successes, risks, and opportunities.
Success in This Role Looks Like
- Every client measures and recognizes both the business impact and ROI of Crisalix, as well as the real growth of their clinic.
- A data-centric Customer Success culture where individual and team performance are continuously measured, benchmarked, and elevated through clear, actionable insights.
- Best-in-class control and management of Customer Success operations that balances focus, efficiency, and high-quality client service delivery.
- Regular introduction of innovative standards and optimized processes that push the team s capabilities and client results beyond industry norms.
- Clinics thrive and expand, supported by your transformative leadership and the value delivered by Crisalix.
- Churn and renewals are actively optimized; retention is industry-leading, and renewals, upsells, cross-sells, and upgrades are continually increasing.
- The CRM and all CS tools are best-in-class, continually evolving to support clients.
- Internal teams are aligned around customer value, clinic growth, and innovation.
- Crisalix is recognized for delivering unmatched client and clinic success in the aesthetic medicine industry.
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