Tailormade Executive

About Us

Job Summary

Key Responsibilities

• Manage tailor-made enquiries and quote requests across all company brands, providing accurate quotations and proactive follow-up to maximise conversion rates.
• Coordinate with suppliers and internal teams to ensure quotation turnaround times are met within 24-48 hours.
• Collaborate with Sales and Ecommerce teams to identify new business opportunities, support account growth, and maximise commercial performance.
• Proactively generate sales opportunities through outbound calls, lead management, and customer follow-up activities.
• Support the Sourcing team with supplier administration and operational activities as required.
• Maintain accurate records and ensure all enquiries, quotations, and bookings are managed efficiently through business systems.
• Deliver a high standard of customer service through professional communication and timely issue resolution.

Required Skills & Experience

• Strong sales and commercial mindset with the ability to convert enquiries into bookings while maximising revenue and margins.
• Excellent customer service and communication skills, both written and verbal.
• Strong organisational skills with the ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Effective stakeholder management skills, with the ability to collaborate across internal teams and external suppliers.
• Strong problem-solving, negotiation, and decision-making abilities.
• Ability to work effectively in a fast-paced, target-driven environment.
• Commercial awareness and analytical skills, with the ability to assess pricing, margins, and business opportunities.
• Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word, with confidence using AI-powered productivity tools.
• Experience in travel reservations, customer service, sales support, or commercial operations.
• Experience analysing data and producing actionable insights.
• Strong administrative skills and ability to maintain accurate records using business systems.
• Knowledge of B2B and B2C travel distribution models is advantageous.
• Self-motivated, proactive, and able to build strong relationships with stakeholders at all levels.
• At HBX Group, we believe that diversity drives innovation and makes travel a force for good.
• We' re committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.
• You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
• As well as an attractive benefits package you will be able to work:
• Within an innovative, engaging and multicultural environment.
• Have the opportunity to build strong and lasting business relationships and friendships from around the world.
• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

Requirements

• Strong sales and commercial mindset with the ability to convert enquiries into bookings while maximising revenue and margins.
• Excellent customer service and communication skills, both written and verbal.
• Strong organisational skills with the ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Effective stakeholder management skills, with the ability to collaborate across internal teams and external suppliers.
• Strong problem-solving, negotiation, and decision-making abilities.
• Ability to work effectively in a fast-paced, target-driven environment.
• Commercial awareness and analytical skills, with the ability to assess pricing, margins, and business opportunities.
• Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word, with confidence using AI-powered productivity tools.
• Experience in travel reservations, customer service, sales support, or commercial operations.
• Experience analysing data and producing actionable insights.
• Strong administrative skills and ability to maintain accurate records using business systems.
• Knowledge of B2B and B2C travel distribution models is advantageous.
• Self-motivated, proactive, and able to build strong relationships with stakeholders at all levels.
• At HBX Group, we believe that diversity drives innovation and makes travel a force for good.
• We' re committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.
• You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
• As well as an attractive benefits package you will be able to work:
• Within an innovative, engaging and multicultural environment.
• Have the opportunity to build strong and lasting business relationships and friendships from around the world.
• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.