Supervisor - Public Area
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About the Role
About the Position: Wynn Al Marjan Island is currently seeking a Supervisor Public Area to join the resort s public area team. The primary duties and responsibilities of this ro.
Key Skills for This Role
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Overview
- About the Position:
- Wynn Al Marjan Island is currently seeking a Supervisor Public Area to join the resort s public area team.
- The primary duties and responsibilities of this role are:
- Report for duty on time, maintaining proper uniform standards and name identification as required.
- To conduct the daily briefing for colleagues in the department.
- Attends daily briefing with HK, PA Manager ensuring a complete understanding of tasks for self and team members.
- To champion the company values and objectives such as Colleague Engagement Survey and FORBES 5 Star Classification.
- Supervise and coordinate all colleagues ensuring guests receive prompt and courteous service and all areas of the operation are running as per Wynn Al Marjan Island s standard procedures and policies.
- Supervise and inspect restaurants, washrooms, marina, gaming areas, offices, outdoor, back area, pantry, staircase and lift landings as per Wynn Al Marjan Island s standards.
- Supervise deep cleaning and special task schedules, ensuring all public areas are cleaned as per resort standards.
- Supervise and reports to the Assistant Manager Public Area regarding the upkeep and damage of any furnishings, facilities, and equipment.
- Carry out good communication with team members, ensuring performance is effectively managed.
- Supervise that team attends to duty in proper uniform, on time and well groomed.
- Supervise and train the usage of equipment to reduce maintenance costs.
- Monitor and ensure housekeeping procedures are kept updated and in accordance with health and safety policies for personnel and guests.
- Identify the low performance colleagues and provide all the necessary training to develop them.
- Has full knowledge of resort layout of resort public area, corridors, storage space and back of house areas.
- To report and follow-up with management for reupholster of sofa cushion.
- Monitors and maintains the supplies in the pantries on guest floors.
- Supervises training needs within the department and carries out on-the-job training when required.
- Is fully trained in resort emergency procedures and first aid as per resort standards.
- Supervise and train the new joiners.
- Monitor and counsel low performers on an ongoing basis.
- Communicates and reports correctly all issues, incidents or malfunctions as per resort standards.
- It is flexible in working hours and scheduling as per resort requirements.
- Conducting disciplinary action and coaching of colleagues when necessary.
- I have full knowledge of attendant Task and area allocation.
- Maintain the records of all the missing/broken equipment and inventory items in the allocated areas.
- Supervises the daily and monthly projects in the allocated sections.
- Supervises and guide during the usage of high-level cleaning and during the usage of acid chemicals.
- To report all the maintenance and follow up with the technician.
- To make sure that all the special amenities are kept in washroom during VIP guest visit for conference center or the restaurant.
- To be aware of every standard that is required as per FORBES 5star classification guide and to ensure strict implementation of the standards in all areas.
- Conducts training and regular inspections based on the Forbes checklists to ensure team is in line with the requirements and is always striving for perfection
About You
- The ideal candidate for this position will have the following experience and qualifications:
- Communication speak and understand English
- Previous experience would be advantageous
- Strong interpersonal skills
- Organizational skills & Leadership abilities
- Strong customer focus service focus
- Computer literate, Microsoft Office
- Minimum 2 years of supervisory experience in a large five-star hotel or integrated resort
- Minimum 4 years of PAD experience in a large five-star hotel or integrated gaming resort
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