Assistant Manager - Public Area
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About the Role
About the Position: Wynn Al Marjan Island is currently seeking an Assistant Manager Public Area to join the resort s hotel Public Area team. The primary duties and responsibilit.
Key Skills for This Role
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Overview
- About the Position:
- Wynn Al Marjan Island is currently seeking an Assistant Manager Public Area to join the resort s hotel Public Area team.
- The primary duties and responsibilities of this role are:
- To champion Wynn Al Marjan Island s values and objectives such as Colleague Engagement Survey and FORBES 5 Star Classification.
- Ensure the daily cleaning and maintenance of all public areas is carried out in a timely and efficient manner and as per resort standard procedures.
- Ensure the night cleaning of all areas is carried out according to resort standards.
- Ensure all colleagues attend duty in a proper uniform, on time, and well groomed.
- Hold daily briefing with the team ensuring everyone has all the updated and correct information to carry out their duties.
- Assist the Manager with the daily operations of the Public Area Department.
- Implement and monitor cleaning and maintenance programs in all public areas and throughout the hotel and gaming areas.
- Conduct daily inspections of the daily upkeep and maintenance of public areas, including gaming areas, restrooms, shopping arcade, banquet rooms, lobbies, guest hallways, pool, porte cochere, exterior and offices.
- Monitor and lead special projects, including periodic deep cleaning, painting, chandelier cleaning, carpet shampooing and marble restoration.
- Liaise with the Manager and Property Operations Department to resolve maintenance requests, issues and complaints.
- Monitor quality control mechanisms for Public Areas, including health and safety, cleaning and maintenance, service standards, staff grooming, use of cleaning chemicals and equipment handling.
- Monitor inventory levels of cleaning chemicals and tools and maintain adequate stock levels according to operational needs.
- Arrange repairs and maintenance checks of cleaning equipment to maximize efficiency and productivity.
- Coordinate with Supervisors and Coordinator to schedule changes and make adjustments.
- Assist Manager to carry out Public Area administration and paperwork.
- Coordinate, prepare and report operating expenses, payroll budgets and updates on capital improvements for Manager s approval.
- Accept any other duties and responsibilities assigned by the Public Area Manager and assume responsibilities in the Manager s absence.
- Coordinate with relevant departments to satisfy guests requests and continuously improve health and safety standards.
- Respond to guests requests, investigate and handle complaints promptly and to their satisfaction.
- Execute corrective action if necessary and ensure follow-through if no immediate solution can be found.
- Provide feedback to guests recommendations, share their ideas with staff and management
- Analyze and approve rosters, vacations and breaks and ensure manpower meets business demands.
- Monitor Team Members attendance and analyse and approve overtime/undertime records
- Monitor departmental training plans.
- Supervise and lead the team to achieve department goals.
- Attend and participate in regular briefings and disseminate relevant information to the team.
- Hire, train, supervise, and manage Public Area staff.
- Coach, motivate, counsel and evaluate staff and encourage their participation in decision-making.
- Test and correct any deviations from procedures swiftly through on the job training.
- Assess adherence to standards and arrange training sessions and refresher courses for staff in coordination with the Manager and Trainer.
- Maintain effective communication with all Team Members by providing written and verbal translations.
- Monitor Team Members manners and grooming according to Company standards.
- Promote a work environment where employees feel valued, appreciated, involved, equal and safe.
- Interact with Department and Company Team Members, management, and contractors professionally and positively.
- Attend Department and inter-Department meetings and share relevant information.
- Encourage good relationships, promote team spirit, and ensure effective two-way and multicultural communications.
- Adhere to the Company policies and procedures and comply with the Code of Conduct.
- Remain well-mannered and well-groomed as per Department and Company standards.
- Follow health and safety standards and strive for constant improvement to avoid health and injury hazards.
- Participate in the Company recycling program and follow a strict discipline to reduce, re-use and recycle wherever possible.
About You
- The ideal candidate for this position will have the following experience and qualifications:
- Communication speak and understand English
- Previous experience would be advantageous
- Strong interpersonal skills
- Organizational skills & Leadership abilities
- Strong customer focus service focus
- Computer literate, Microsoft Office
- Minimum 4 years of supervisory experience in a large five-star hotel or integrated resort
- Minimum 6 years of PAD experience in a large five-star hotel or integrated resort
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