Assistant Manager - Butler Services

About Wynn Al Marjan Island

Leadership & Operations Management

• Lead and support the Butler team to deliver Wynn and Forbes level service.
• Oversee daily Butler Services operations and ensure all suites and Gaming Salons are guest ready.
• Maintain organization, maintenance, and readiness of all service areas and equipment.
• Ensure accurate fulfilment of special requests and personalized guest preferences.
• Review guest accounts for accuracy and uphold all company policies and standards.
• Drive continuous improvement in service quality, safety, and operational efficiency.

Guest Engagement & Service Excellence

• Welcome and farewell VIP guests, including airport or ferry meet and greet when required.
• Manage reservations, transportation, and personalized arrangements.
• Anticipate needs, resolve concerns discreetly, and strengthen guest loyalty.
• Communicate guest insights to management to enhance service and operations.

Team Development & Supervision

• Lead, coach, and develop Doorpersons, Butlers, and Butler Services team members.
• Support recruitment, training, performance management, and scheduling.
• Delegate tasks effectively and maintain a high performance, respectful team culture.
• Ensure all team members uphold grooming, etiquette, and service standards
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Communication & Collaboration

• Coordinate with all departments to ensure seamless delivery of guest requests.
• Participate in meetings and share operational updates with the team.
• Promote teamwork, cultural respect, and professional communication.

Health, Safety & Sustainability

• Enforce health, safety, hygiene, and grooming standards
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• Support recycling and sustainably initiatives across Butler Services

About You

• The ideal candidate for this position will have the following experience and qualifications:
• Minimum 7 years of luxury hospitality or guest service management experience.
• Minimum 4 years of butler service experience within a large integrated resort or Forbes Five Star property.
• Formal butler training or certification preferred.
• Strong leadership, training, and team management capabilities.
• Excellent communication, interpersonal, and problem-solving skills.
• Exceptional grooming, attention to detail, and professional etiquette.
• Multilingual abilities, with fluency in at least two languages.
• Flexibility to work varied schedules, including weekends and holidays.

About Wynn Al Marjan Island S Benefits