Supervisor-Housekeeping

Role details

Housekeeping operations

• Inspect guest rooms, public areas, and pool areas after cleaning to ensure quality standards.
• Prepare room-availability reports, verify room status, investigate discrepancies, prioritize cleaning, and update departing guests’ room status.
• Assist with daily housekeeping activities and coordinate work with engineering, front office, and laundry.
• Resolve room-status discrepancies with the front desk.
• Prepare, distribute, and communicate changes to assignment sheets or work boards.
• Communicate outstanding issues to the next shift and complete required paperwork.

Staff and workplace duties

• Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Report maintenance issues, safety hazards, accidents, or injuries; complete required safety training and certifications.
• Support coworkers, respond appropriately to their concerns, and contribute to shared team goals.
• Use computers or point-of-sale systems to enter and retrieve work-related information.
• Perform other reasonable duties requested by supervisors.

Desirable qualifications

• A high school diploma or GED-equivalent certificate is desirable.
• At least one year of related work experience is desirable.
• The posting lists conflicting desirable supervisor-experience criteria: at least one year and none.

Standards and physical demands

• Follow company safety, privacy, quality, appearance, and professional-conduct standards.
• Duties involve standing, sitting, kneeling, or walking for extended periods; navigating stairs, ramps, uneven or slippery surfaces, and confined spaces; and pushing or pulling loaded carts.
• Move items weighing up to 55 pounds without assistance; heavier items require assistance.

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