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Supervisor

SEPHORA
Dubai, UAE
Full-time
Mid-Senior
Onsite
Discovered 3 weeks ago
Team managementRetail store operationsCustomer serviceCash managementCash management systemsSales and KPI analysis

Full Job Posting

About Sephora

Sephora is a prestige beauty retailer and part of the LVMH Group, with a diverse range of beauty brands and Sephora Collection.

Client experience and sales

  • Model Sephora service standards, build client relationships and use digital tools to enhance the client experience.
  • Support clients and team members with product advice, demonstrations, complaints and service recovery.
  • Lead floor coverage and coach the team on client programmes, offers, new launches, merchandising and service standards.
  • Drive cross-category sales, complementary services, Beauty to Go, gift vouchers and sales targets; support store KPIs.

Business and store operations

  • Analyse KPIs, propose action plans and contribute to business, complaint and cash-team reports.
  • Oversee transactions, cash drawers, deposits, receipts, daily reconciliations and resolution of cash or card discrepancies.
  • Maintain cash-wrap supplies, cleanliness, gift wrap and Beauty to Go replenishment, pricing and merchandising.
  • Monitor stock and offer availability, support merchandising and audit improvements, and enforce store and cash procedures.
  • Direct the cash team’s work and support other store departments as needed.

People and development

  • Motivate and develop the team through briefings, daily training, coaching, feedback, assessments and training follow-up.
  • Support onboarding, employee development plans, leave planning and recruitment of SBP members with store management.
  • Keep skills current through regular training and the Sephora digital learning platform.

Experience and skills

  • Proven success in team management, store operations and services.
  • Advanced English for OGCC; intermediate English is specified for KSA.
  • Intermediate Excel, Word and PowerPoint knowledge; advanced mathematics skills.
  • Knowledge of cash-management principles or procedures and cash-management systems.
  • Ability to lead and inspire, with problem-solving and decision-making abilities.
  • Arabic is a plus for OGCC and mandatory for KSA.

Working relationships

  • Collaborate with store management, store teams, head-office teams, service providers, brand representatives and local IT teams.

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