Retail Manager

About Sephora

Position purpose

Performance and leadership

• Deliver agreed sales and KPI targets by monitoring performance, identifying opportunities, and implementing actions.
• Translate area objectives into store targets; monitor KPIs, report results, and identify opportunities for store and leadership improvement.
• Manage productivity and scheduling within budgets and coach store managers on effective staffing.
• Lead customer- and team-focused store visits and drive agreed retail priorities, omnichannel measures, and commercial initiatives.
• Recruit and develop talent, support succession planning, and prepare employees for career progression.

Store operations and standards

• Oversee back-of-house organization, stock levels and records, timely inventories and stocktakes, reporting, and process effectiveness.
• Ensure compliance with company policies and operational guidelines; maintain cleanliness, security, and retail standards.
• Maintain merchandising concepts and support product launches and initiatives.
• Optimize operations to improve productivity and efficiency.

Customer, people, and commercial measures

• Lead service culture, observe customer service, and monitor customer-service reports and measures.
• Track area sales, conversion, average transaction value, units per transaction, CRM recruitment and contribution, app sign-ups, productivity, shrinkage, and audit performance.
• Build and follow up on employee development plans and work toward company employee-satisfaction targets.
• Monitor local customer, market, and competitor trends and communicate relevant information to Offer and Marketing teams.
• Support retail projects and communicate retail information and data to area and store teams.

Experience and qualifications

• Multiple-store management experience, including managing store- or shop-manager-level teams, with 5–7 years' experience; alternatively, flagship-store experience in a key regional mall with more than 5 years' experience.
• A degree in Business or Administration and experience in customer experience.
• At least 5 years' experience in sales, operations, or services in beauty, retail, or hospitality.
• Knowledge of sales, service, commercial KPIs, conversion, and average basket measures.
• Comprehensive beauty-industry knowledge and awareness of current trends and products.
• Competence in Microsoft Office, including PowerPoint and Excel.

Leadership and other requirements

• Leadership and transversal management skills; problem-solving, adaptability, creativity, and ability to lead change.
• Strong communication and relationship-building skills with store teams, retail managers, and support teams.
• Commercial background and Middle East market awareness; able to work in a fast-paced environment.
• English speaking; Arabic is a plus.
• Valid driving license.

What Sephora offers

• A community that embraces authenticity and values differences.
• Learning and growth opportunities that support employees to learn, innovate, and lead.
• Work focused on serving clients and contributing to the beauty industry.