Retail Performance & Operations Specialist

Position purpose

Retail reporting and insights

• Prepare reports on retail KPIs, including store scorecards, Click & Collect, Service, Love Meter, and monthly achievements.
• Analyze trends, gaps, risks, and opportunities; provide actionable insights to Retail Directors and store teams.
• Monitor performance against plan and flag deviations requiring immediate action.

Budget and financial support

• Support yearly, Ramadan, monthly commercial, and SC budget preparation, including daily splits of commercial targets, stock, and shrinkage.
• Support Finance with commission calculations and validations and maintain accuracy across financial and retail reporting.

Meetings and communications

• Lead preparation and coordination of weekly, monthly, and quarterly retail meetings; consolidate content and performance analysis.
• Prepare, validate, and distribute retail communications and maintain a central reference channel for stores.
• Manage a dedicated WhatsApp group for urgent and quick updates.

Launches and store information

• Act as the Novelties Champion and cascade launch information to stores, ensuring it is understood and implemented.
• Monitor execution against launch plans and alert relevant departments to deviations.
• Maintain the Store DB platform, including sales area, working hours, KCP information, and store photos; update records after renovations or changes.

Qualifications and experience

• Five years of experience in retail operations, commercial coordination, business analysis, or a similar support role; fast-paced retail experience is ideal.
• Bachelor’s degree in Business Administration, Retail Management, Finance, Data Analytics, or a related field.
• Strong analytical and financial acumen, including interpreting retail KPIs and translating data into actionable insights.
• Advanced Excel and PowerPoint proficiency, with experience preparing reports, dashboards, presentations, and budget analyses.

Key capabilities

• Excellent communication and coordination skills for effective information flow across stores and departments.
• Strong stakeholder management and cross-functional collaboration with Retail, Finance, and other departments.
• Attention to data accuracy, consistency, and timely follow-up.
• Strong organisation, prioritisation, problem-solving, and critical thinking, with the ability to manage multiple deadlines.