Enterprise Applications Analyst

About Sephora

Position purpose

Project and programme delivery

• Manage initiatives from requirements and solution assessment through planning, build, SIT/UAT, deployment, Go/No-Go, hypercare, and operational handover.
• Own plans, milestones, risks, issues, dependencies, resources, and governance across matrixed teams.
• Use structured practices such as PMP/PRINCE2, Agile, and SAP Activate where appropriate; support change and release management.

SAP SD and retail process analysis

• Analyze sales orders, pricing, delivery, goods issue, billing, returns, credits, and end-to-end OTC processes.
• Manage Supply Chain and Logistics activities, including SAP configuration and troubleshooting, VL01N delivery documents, stock checks, and PGI.
• Conduct fit-gap and impact analysis, identify cross-functional dependencies, and favor standard SAP capabilities over unnecessary customization.
• Analyze IDocs, messages, APIs, and other integrations to assess changes and incidents across the application landscape.

Solution assessment and support

• Evaluate functional fit, integration dependencies, feasibility, operational impact, risk, and total cost of ownership of proposed solutions.
• Coordinate root-cause analysis and corrective actions for significant incidents across SAP and connected systems.
• Ensure testing, documentation, service transition, knowledge transfer, and post-go-live support arrangements are in place.

Stakeholder and vendor management

• Work with business, Finance, Retail Operations, Supply Chain, technology teams, and global SAP organizations to support clear decisions.
• Manage SAP partners, system integrators, and vendors against scope, quality, milestones, and service commitments; escalate risks when required.

Experience and technical qualifications

• 5–7 years in enterprise-scale project and programme management; S/4 migration experience is highly advantageous.
• Proven enterprise project or programme management in large-scale retail; multi-country or matrixed experience is ideal.
• Hands-on retail SAP SD knowledge across OTC, Supply Chain, pricing, orders, delivery, billing, returns, and integrations with inventory, logistics, and Finance.
• Hands-on SAP S/4HANA implementation or migration exposure and understanding of ECC versus S/4HANA, especially in OTC, Supply Chain, and Logistics.
• Experience assessing requirements, conducting fit-gap and impact analysis, and managing testing, deployment, hypercare, and support.
• PMP, PRINCE2, or equivalent certification is required; ITIL, service transition, and SAP Activate experience are advantageous.

Education and additional qualifications

• Bachelor’s degree in Computer Science, IT, Engineering, Business, or a related field.
• Middle East retail or multi-market experience is preferred, particularly regional commercial, tax, pricing, and operational knowledge.
• Excellent English communication and stakeholder management skills; structured, analytical, collaborative, and delivery-focused.
• Fluent English; Arabic and/or French is a plus.

Culture

• The employer describes an inclusive community, a culture of empowerment and learning, and work intended to bring fulfillment.