Student Enrolment Associate

Key Responsibilities

• Enquiry Handling & Response
• Respond to inbound calls, WhatsApp messages, emails, missed calls, and general enquiries promptly and professionally, within agreed response-time standards.
• Manage the university's main enquiry channels using approved sales talk-tracks and templates.
• Lead Qualification & Application Support
• Qualify prospective students based on intent, urgency, decision-maker involvement, and readiness to progress.
• Nurture qualified leads, provide document guidance, run structured follow-ups, and support progression to paid applications.
• Engage and warm leads for the School of Communication & Creative Industries, and support leads and applicants for the School of Management.
• Event Support & Attendance Generation
• Invite prospective students to open days, campus visits, webinars, and faculty sessions; confirm attendance and conduct post-event follow-up.
• Capture event leads and convert interest into campus visits, consultations, or applications.
• Registration Conversion Support
• Support accepted and paid students through to registration via payment reminders, missing-document follow-up, and student-account guidance.
• Cross-School Support & CRM Accuracy
• Provide support across schools during peak periods, urgent cases, events, and staff absences.
• Maintain accurate, up-to-date CRM records, including notes, pipeline stages, next actions, follow-up dates, and assigned tasks.
• What We Are Looking For
• Essential
• Bachelor's degree in Business, Marketing, Communications, or a related field (or equivalent experience).
• Minimum 1–2 years' experience in sales, customer service, call centre, admissions, or a similar customer-facing role, ideally in education.
• Excellent verbal and written communication skills in English; Arabic is an advantage.
• Strong organisational skills with the ability to manage high volumes of enquiries and follow-ups accurately.
• A results-driven, target-oriented mindset with a genuine commitment to helping students make informed decisions.
• Proficiency in MS Office and confidence in learning new systems.
• Desirable
• Experience using a CRM or student pipeline management system.
• Familiarity with UAE higher education admissions processes and requirements.
• Experience supporting recruitment events, open days, or webinars.

What We Offer

• Competitive monthly salary
• Health Medical and Life insurance,
• Generous Annual leave
• Comprehensive onboarding and systems training
• The opportunity to be part of a dynamic, multicultural university community
• Clear development pathways within the Student Recruitment function

About Canadian University Dubai

Qualifications

• Bachelor's degree in Business, Marketing, Communications, or a related field (or equivalent experience).
• Familiarity with UAE higher education admissions processes and requirements.