Student Enrolment Associate

Role overview

Enquiries and lead progression

• Respond promptly and professionally to calls, WhatsApp messages, emails, missed calls, and general enquiries using approved sales talk-tracks and templates.
• Qualify prospects by intent, urgency, decision-maker involvement, and readiness; nurture leads, guide document preparation, follow up, and support paid applications.
• Engage leads for the School of Communication & Creative Industries and support leads and applicants for the School of Management.

Events, registration, and CRM

• Invite prospective students to open days, campus visits, webinars, and faculty sessions; confirm attendance, capture leads, and follow up after events.
• Convert event interest into visits, consultations, or applications and support accepted and paid students through registration with payment and document follow-up.
• Provide cross-school support during peak periods, urgent cases, events, and staff absences; keep CRM notes, pipeline stages, next actions, dates, and tasks current.

Essential qualifications

• Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent experience.
• At least 1–2 years of sales, customer service, call centre, admissions, or similar customer-facing experience; education experience is ideal.
• Excellent written and verbal English, strong organisation, target orientation, and ability to manage high enquiry volumes accurately.
• Proficiency in MS Office and confidence learning new systems; Arabic is an advantage.

Desirable experience

• CRM or student pipeline management experience is desirable.
• Familiarity with UAE higher education admissions and experience supporting recruitment events, open days, or webinars are desirable.

Compensation and benefits

• Competitive monthly salary, health and life insurance, and generous annual leave.
• Onboarding and systems training, development pathways, and a multicultural university community.

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