Sales Associate

Position Objective

Customer Service

• Greet customers and assist them in selecting the right product.
• Convert window shoppers to buyers.
• Promote the Club Apparel Loyalty Program for repeat sales.
• Serve customers following the GUEST selling guideline (Greet, Understand, Explain, Sell, Thank).
• Stay updated on the group's brands for suggestive selling.
• Be presentable and well-groomed at all times.
• Work extended hours during the sale period.
• Maintain up-to-date product knowledge and ensure minimal stock loss.

Merchandise and Store Operations

• Ensure all stock is laid out and displayed to attract customers and per standard layout norms.
• Follow all visual merchandising guidelines and maintain stock norms on clearance.
• Record inventory inward and outward and maintain reports.
• Handle the POS and billing counter efficiently.
• Tally money in the cash till at the beginning and end of shifts.
• Issue receipts, refunds, and change correctly and process payments by cash, credit cards, vouchers, and automatic debits.
• Maintain awareness and vigilance of security in the store.
• Work varied shifts and overtime as per business requirements.
• Adhere to SOP and loss prevention policies.
• Maintain confidentiality of sales figures to outside parties.

Requirements

• Must be presentable and well-groomed at all times.
• Must possess up-to-date product knowledge and ensure minimal stock loss.
• Flexible to work varied shifts and overtime as per business requirements.
• Flexible to work extended hours during the sale period.
• Adhere to SOP and loss prevention policies.
• Maintain confidentiality of sales figures to outside parties.