Sr. Program Manager, GIC

The Program Manager is a member of the GTM Project Management Office (PMO), which focuses on the identification, development, and implementation of End to End (E2E) strategies and initiatives. The PMO is part of the Strategy and Operational Excellence Pillar in Supply Chain.

The GIC Program Manager manages assigned Supply Chain projects, programs, or workstreams from planning through implementation. This role creates structure, coordinates cross-functional contributors, tracks milestones and dependencies, manages risks and issues, and supports delivery of measurable business outcomes. The GIC Program Manager works closely with cross-functional team members, initiative sponsors, and functional partners to translate approved priorities into executable plans and sustainable results.

The individual demonstrates strong project management fundamentals, collaboration, communication, analytical thinking, and the ability to work effectively across businesses, functions, cultures, and time zones.

Key Accountabilities

Program delivery

Manage assigned projects or workstreams using the PMO project management framework and Run, Improve, Transform processes.

Establish and maintain project plans, milestones, deliverables, dependencies, risks, issues, decisions, and action logs.

Create structure and momentum in ambiguous situations by clarifying next steps, owners, and timing.

Coordinate cross-functional project team members and facilitate working sessions, status meetings, and delivery checkpoints.

Track progress against scope, timeline, resources, and quality expectations; identify variances and recommend corrective actions.

Escalate risks, issues, and decisions through the appropriate governance path.

Stakeholder leadership

Build effective working relationships with project team members, functional partners, and initiative sponsors.

Communicate status, risks, dependencies, decisions, and upcoming milestones clearly and consistently.

Facilitate alignment across stakeholders and help resolve issues within assigned areas of responsibility.

Prepare concise updates, analyses, and recommendations for project governance and leadership discussions.

Collaborate effectively across global teams, cultures, and time zones.

PMO capability building

Apply PMO standards, templates, tools, and governance consistently across assigned work.

Maintain accurate project documentation and data in the designated PMO systems.

Identify opportunities to simplify processes, improve visibility, and strengthen delivery practices.

Share lessons learned and effective practices with the broader PMO community.

Continue building project, program, business, and Supply Chain expertise

Minimum Qualification s

Bachelor’s degree

10+ years of relevant experience, including project or program management experience.

Self-managing, results oriented and capable of leading multiple initiatives simultaneously

Demonstrated global collaboration, cross-cultural communication, time-zone coordination, and strong written documentation.

Experience managing projects or workstreams with multiple stakeholders, dependencies, and deliverables.

Working knowledge of project management practices, including planning, risk and issue management, status reporting, change control, and governance.