Infrastructure Engineer II – Reporting & Analytic Capabilities
Role Overview
Support the global Enterprise Reporting and Analytics team in managing and enhancing enterprise-supported reporting platforms, including Tableau, Looker, SAP BusinessObjects, Metric Insights, and Power BI.
This role carries primary ownership of one or two reporting platforms, covering application maintenance, configuration, support, and roadmap planning.
The individual will help deliver reliable reporting capabilities, partner with infrastructure and data teams, guide internal users, and drive adoption of standards and best practices across the reporting ecosystem.
KEY ACCOUNTABILITIES
Required to support and maintain enterprise reporting platforms, including Tableau, Looker, SAP BusinessObjects, Metric Insights, and Power BI and own the operational health and stability of assigned platforms.
Configure platforms, manage users and security, support licensing, and resolve break-fix issues and performance improvements.
Deliver reporting-platform work in projects while coordinating with Enterprise Applications, BASIS, OS, hardware, and network teams.
Plan, execute, and validate Tableau Server administration tasks including version upgrades and patch deployments. Manage site configurations, data source connections, extract refresh schedules, and subscription management.
Perform pre-upgrade assessments and compatibility checks and coordinate with infrastructure teams for underlying OS and middleware upgrades.
Design, build, and maintain CI/CD pipelines for automated deployment of Tableau content, platform configurations, and infrastructure changes.
Manage release packaging, change preparation, deployment to QA and Production, and post-deployment validation.
Coordinate and execute periodic OS-level security patching, middleware upgrades, and application-server updates for reporting-platform hosts.
Enhance platform monitoring capabilities by creating alerting policies and building dashboards to track platform health, usage trends, extract performance, and capacity utilization.
US business hours support - The role requires providing extended off-office hours shift coverage and overnight and weekends/holidays on-call support on a weekly rotational basis.
Key Skills for This Role
Full Job Posting
OVERVIEW
Support the global Enterprise Reporting and Analytics team in managing and enhancing enterprise-supported reporting platforms, including Tableau, Looker, SAP BusinessObjects, Metric Insights, and Power BI.
This role carries primary ownership of one or two reporting platforms, covering application maintenance, configuration, support, and roadmap planning.
The individual will help deliver reliable reporting capabilities, partner with infrastructure and data teams, guide internal users, and drive adoption of standards and best practices across the reporting ecosystem.
KEY ACCOUNTABILITIES
Required to support and maintain enterprise reporting platforms, including Tableau, Looker, SAP BusinessObjects, Metric Insights, and Power BI and own the operational health and stability of assigned platforms.
Configure platforms, manage users and security, support licensing, and resolve break-fix issues and performance improvements.
Deliver reporting-platform work in projects while coordinating with Enterprise Applications, BASIS, OS, hardware, and network teams.
Plan, execute, and validate Tableau Server administration tasks including version upgrades and patch deployments. Manage site configurations, data source connections, extract refresh schedules, and subscription management.
Perform pre-upgrade assessments and compatibility checks and coordinate with infrastructure teams for underlying OS and middleware upgrades.
Design, build, and maintain CI/CD pipelines for automated deployment of Tableau content, platform configurations, and infrastructure changes.
Manage release packaging, change preparation, deployment to QA and Production, and post-deployment validation.
Coordinate and execute periodic OS-level security patching, middleware upgrades, and application-server updates for reporting-platform hosts.
Enhance platform monitoring capabilities by creating alerting policies and building dashboards to track platform health, usage trends, extract performance, and capacity utilization.
US business hours support - The role requires providing extended off-office hours shift coverage and overnight and weekends/holidays on-call support on a weekly rotational basis.
MINIMUM QUALIFICATIONS
- Hold a full-time graduation from an accredited university.
- Bring a total minimum of 6 years of IT experience with a relevant minimum of 4 years of experience in supporting reporting, analytics, or other enterprise application platforms.
- Support and maintain enterprise reporting platforms, including Tableau, Looker, SAP BusinessObjects, Metric Insights, and Power BI.
PREFERRED QUALIFICATIONS
- Having experience with multiple reporting and analytics tools for maintenance and support including Tableau, Metric Insights, SAP BusinessObjects, Power BI, or Looker will be a preferred advantage
- Have exposure to tools such as CDSW and R-Studio Connect.
- Familiarity with GitOps practices, ArgoCD, Helm, or Kubernetes-based deployment patterns.
- Develop and maintain Terraform modules for Infrastructure as Code (IaC) to host reporting platforms.
- Knowledge of certificate lifecycle management, secrets management, and identity and access management.
- Experience in scripting and automation using Python, Bash, or PowerShell for operational task automation, data processing, and platform management.
- Ability to leverage AI capabilities where they deliver business value to improve support, operations, and user productivity.
- Certification in reporting platform administration in any of - Tableau, Looker, SAP BusinessObjects, Metric Insights, and Power BI.
- ELIGIBILITY
- Applicants must meet minimum age qualifications in the country in which the job is located.
About General Mills
General Mills is a global food company with more than 100 brands sold in over 100 countries, including Cheerios, Nature Valley, Old El Paso, Annie’s and Blue Buffalo. Formally established in 1928 from milling businesses whose roots date to 1866, it produces cereals, snacks, meals, baking products and pet food.
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