Sr Engineer - Captive Operations

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Position : Network Engineer (Load Balancing, Firewall - Cisco & Fortigate, Network Switches)

Oversee day-to-day firewall operations , including policy management, rule implementation, and configuration changes .

Ensure compliance with security policies, industry best practices, and regulatory requirements .

Drive process improvements and automation to enhance network security efficiency .

Firewall & Perimeter Security:

Hands-on experience with at least 2-3 firewall technologies (e.g., FortiGate, Cisco ASA ).

Strong understanding of firewall rule base optimization, NAT policies, and traffic flow analysis .

Threat Detection & Security Solutions:

Experience with IDS/IPS and Web Application Firewalls (WAFs) .

Hands-on experience with Privileged Access Management (PAM) solutions , preferably Arcon PAM (8-12 months+ experience) .

Analyze and monitor network security events, identifying potential threats and vulnerabilities .

Incident Response & RCA:

Perform Root Cause Analysis (RCA) for major security incidents related to network security products.

Engage with OEMs and vendors to resolve product-related issues.

Collaborate with SOC and IT security teams to enhance security monitoring and threat intelligence.

VPN Configuration & Management:

Design and implement site-to-site and remote-access VPNs across multiple vendor platforms.

High Availability & Clustering:

Configure and manage clustering and failover mechanisms for security appliances and load balancers.

Load Balancing & Traffic Optimization:

Configure, manage, and optimize F5 Local Load Balancer solutions for high availability.

Develop and maintain L2/L3 SOPs, Runbooks, and Known Error Databases (KEDB) .

Document security incidents, troubleshooting steps, and best practices for reference and training.

Client Relationship Management:

Act as a primary point of contact for client escalations , ensuring timely and effective resolution of security concerns.

Foster strong client relationships by addressing their security needs and providing proactive solutions.

Incident Communication & Reporting:

Provide regular updates and detailed reports to clients on their network security posture, incident status, and ongoing improvements .

Conduct periodic security reviews and technical presentations for stakeholders.

Service Level Agreements (SLA) & Compliance:

Ensure adherence to SLA commitments , responding to and resolving client issues within agreed timelines.

Implement security solutions that align with client policies, regulatory requirements, and compliance standards .

Security Consulting & Advisory:

Work closely with clients to assess risks, recommend security enhancements, and support future planning .

Stay updated with emerging threats and evolving cybersecurity trends to provide expert guidance.

Stay up to date with industry trends, threat landscapes, and emerging security technologies .

Encourage upskilling and cross-training within the team to improve expertise in evolving security domains.

Identify automation opportunities to enhance operational efficiency and reduce manual effort.

Tata Communications, culture is represented by our leadership signature- DRIVE AHEAD. It is how we lead, collaborate, and live our values every day. It is defined through six core behaviours:

Accountability & Ownership

Collaboration

Agility

Can-Do Attitude & Growth Mindset

Innovation & Problem-Solving

Continuous Learning & Skill Transformation.

At Tata Communications, you’ll work on real problems and help build solutions that support businesses and communities around the world. Here, we support your growth through meaningful career opportunities, learning, hands-on experience, and the freedom to explore new ideas.

With us, you can build a career with purpose and impact.