Sr. D&T Engineer – ServiceNow
Role Overview
The Sr. D&T Engineer – ServiceNow is responsible for designing, developing, and implementing scalable solutions that enable and enhance ITSM, IRM, Employee center, WSD and HRSD processes on the ServiceNow platform. This role ensures seamless integration of internal and external information sources, leveraging modern technologies to drive automation, efficiency, and process improvements across the enterprise. By aligning process design with technology architecture and core enterprise data, the Sr. Engineer delivers end-to-end solutions that strengthen business operations, support strategic decision-making, and maximize the value of the ServiceNow platform for the organization.
KEY ACCOUNTABILITIES
Lead the design, development, and configuration of ServiceNow solutions across ITSM, IRM,HRSD, Facilities, and other enterprise modules, ensuring scalable and high-performing implementations.
Design and develop new application modules, workflows, and automation capabilities using agile (scrum-based) methodologies to meet evolving business needs.
Develop and maintain robust integrations with external systems leveraging REST APIs, Web Services, Import Sets, Scripted APIs, and MID Server technologies.
Provide deep technical expertise in Flow Designer, Service Catalog, ServiceNow Discovery, Service Mapping, Automation, Employee Service Center, and Event Management to enhance platform capabilities.
Partner closely with Solution Managers, Process Owners and Business Stakeholders to refine backlog priorities, analyze user stories, and translate requirements into effective design and technical specifications.
Ensure custom enhancements adhere to coding standards, architectural guidelines, and ServiceNow best practices, while driving continuous improvement in solution quality.
Support platform upgrades, clones, and patching activities, ensuring stability, compatibility, and minimal business disruption.
Actively contributes to code reviews, knowledge sharing, and mentoring within the team to build engineering excellence.
Support Incident and Change Management processes, including advanced troubleshooting, root cause analysis, and resolution of complex issues.
Research, evaluate, and implement proof-of-concepts for emerging ServiceNow functionalities, bringing forward innovative solutions to expand platform value.
Mentor other developers with knowledge sharing and training opportunities.
Create Technical Documentations as and when required.
Key Skills for This Role
Full Job Posting
OVERVIEW
The Sr. D&T Engineer – ServiceNow is responsible for designing, developing, and implementing scalable solutions that enable and enhance ITSM, IRM, Employee center, WSD and HRSD processes on the ServiceNow platform. This role ensures seamless integration of internal and external information sources, leveraging modern technologies to drive automation, efficiency, and process improvements across the enterprise. By aligning process design with technology architecture and core enterprise data, the Sr. Engineer delivers end-to-end solutions that strengthen business operations, support strategic decision-making, and maximize the value of the ServiceNow platform for the organization.
KEY ACCOUNTABILITIES
Lead the design, development, and configuration of ServiceNow solutions across ITSM, IRM,HRSD, Facilities, and other enterprise modules, ensuring scalable and high-performing implementations.
Design and develop new application modules, workflows, and automation capabilities using agile (scrum-based) methodologies to meet evolving business needs.
Develop and maintain robust integrations with external systems leveraging REST APIs, Web Services, Import Sets, Scripted APIs, and MID Server technologies.
Provide deep technical expertise in Flow Designer, Service Catalog, ServiceNow Discovery, Service Mapping, Automation, Employee Service Center, and Event Management to enhance platform capabilities.
Partner closely with Solution Managers, Process Owners and Business Stakeholders to refine backlog priorities, analyze user stories, and translate requirements into effective design and technical specifications.
Ensure custom enhancements adhere to coding standards, architectural guidelines, and ServiceNow best practices, while driving continuous improvement in solution quality.
Support platform upgrades, clones, and patching activities, ensuring stability, compatibility, and minimal business disruption.
Actively contributes to code reviews, knowledge sharing, and mentoring within the team to build engineering excellence.
Support Incident and Change Management processes, including advanced troubleshooting, root cause analysis, and resolution of complex issues.
Research, evaluate, and implement proof-of-concepts for emerging ServiceNow functionalities, bringing forward innovative solutions to expand platform value.
Mentor other developers with knowledge sharing and training opportunities.
Create Technical Documentations as and when required.
MINIMUM QUALIFICATIONS
- 8+ years of overall IT experience with at least 5+ years of hands-on development experience in ServiceNow.
- Strong expertise in developing and configuring solutions across ServiceNow ITSM, Employee Center, HRSD, and core platform capabilities.
- Deep understanding of ITSM and HR processes, with ability to translate requirements into scalable technical solutions.
- Proficient in core ServiceNow components (e.g., Flow Designer, Service Catalog, Notifications, Access Control, Reporting, Integrations, etc.).
- Experience with Agile methodologies, including working within scrum teams, backlog refinement, and sprint execution.
- Demonstrated ability to collaborate with stakeholders and translate functional requirements into technical deliverables.
- Excellent communication, problem-solving, and analytical skills, with strong attention to detail.
- Expert-level proficiency in ServiceNow ITSM and ServiceNow HRSD solution development and configuration.
- Intermediate-level proficiency in Agile practices and influencing skills to drive outcomes within cross-functional teams.
- Preferred: Exposure to AI-driven solutions, POCs, or emerging ServiceNow capabilities.
PREFERRED QUALIFICATIONS
- Degree in IT related education
- ServiceNow Certified ServiceNow Administrator
- ServiceNow Certified Application Developer
- ELIGIBILITY
- Applicants must meet minimum age qualifications in the country in which the job is located.
- Preferred: Exposure to AI-driven solutions, POCs, or emerging ServiceNow capabilities.
About General Mills
General Mills is a global food company with more than 100 brands sold in over 100 countries, including Cheerios, Nature Valley, Old El Paso, Annie’s and Blue Buffalo. Formally established in 1928 from milling businesses whose roots date to 1866, it produces cereals, snacks, meals, baking products and pet food.
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