Sr Associate Analyst/Analyst, IT Platform
Role Overview
Supports IT functions, initiatives, and services for American Airlines’ three wholly owned American Eagle carriers.
The Operations domain analyzes processes, monitors operational performance, mitigates technical and operational risks, and supports business strategy and customer and employee experiences.
Key Skills for This Role
Full Job Posting
Role overview
Supports IT functions, initiatives, and services for American Airlines’ three wholly owned American Eagle carriers.
The Operations domain analyzes processes, monitors operational performance, mitigates technical and operational risks, and supports business strategy and customer and employee experiences.
What you’ll do
- Connect application engineering, product management, and operational capabilities to support problem-solving and customer and employee experience.
- Monitor system performance and reliability, manage issues, and propose solutions.
- Analyze operational data to identify process improvements and inform decisions.
- Manage incidents and outages, including root cause analysis and resolution.
- Develop operational procedures and documentation.
- Coordinate software and hardware upgrades, deployments, and patches with engineering teams.
- Apply AI tools to monitor, analyze, and optimize Regional Airline Operations Technology systems.
- Oversee IT initiatives and support activities for wholly owned regional carriers.
Minimum qualifications
- Bachelor’s degree in a related technical discipline or equivalent experience/training.
- Experience supporting production environments in an IT software capacity and supporting customer or employee experience.
- Hands-on experience using AI or machine-learning tools in a technology or engineering environment.
Preferred qualifications and skills
- Two or more years of software experience in a critical operational environment.
- Experience as an Operations Platform Analyst or similar role in IT or software development.
- Experience with American Eagle IT systems and three or more years of Regional Airline IT operations.
- AI skills, continued learning, and applicable AI licenses or professional certifications.
- Understanding of American Airlines operational metrics.
- DevOps and Agile experience.
- Analytical, organizational, and problem-solving skills; accuracy and attention to detail; collaboration and independent work.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at American Airlines
Product Owner/Sr Product Owner, Technology Products
Fort Worth, USA
American Airlines seeks a Product Owner to lead the American for Business digital experience, generate sales leads, and grow its business travel program through data-informed product work and AI-powered outreach. Candida
Sr Analyst, Regional Carrier Operations - Regional Tech Ops
Fort Worth, USA
American Airlines seeks a senior analyst to assess regional carrier performance and drive operational reliability improvements. The role coordinates cross-functional initiatives, analyzes performance and costs, and advis
Analyst/Sr Analyst, People Analytics
Fort Worth, USA
American Airlines is seeking an Analyst or Senior Analyst to provide analytics and project management for its HR department. The role develops models, forecasts, scorecards, reporting tools, and insights to improve HR de
Sr Associate Analyst/Analyst, IT Platform
Fort Worth, USA
American Airlines is seeking an IT Platform Analyst to support technology services for its wholly owned regional carriers. The role monitors system performance, manages incidents, analyzes operational data, and coordinat
Analyst/Sr Analyst, Crew Strategy and Intelligence
Fort Worth, USA
American Airlines is seeking an analyst to improve crew operations through data analysis, predictive modeling, optimization, and reporting. The role requires a quantitative bachelor's degree, three years of related exper
Analyst, Planning and Business Partner Performance
Fort Worth, USA
American Airlines is looking for an analyst to support airport leaders through business partner performance management, vendor coordination, and operational improvement. Applicants need a bachelor's degree or equivalent
Manager, Airport Services - London LHR
London, GBR
American Airlines is seeking an Airport Services Manager to direct London Heathrow operations and deliver safe, reliable, customer-focused service. Candidates need experience leading operations and managing employees, co
Analyst/Sr Analyst, Supply Chain Performance
Fort Worth, USA
American Airlines is seeking an Analyst or Senior Analyst to support supply chain planning with analytical reporting, project delivery, and strategic sourcing coordination. Candidates need a related degree or equivalent
Product Owner/Sr Product Owner, Technology Products
Fort Worth, USA
Sr Analyst, Regional Carrier Operations - Regional Tech Ops
Fort Worth, USA
Analyst/Sr Analyst, People Analytics
Fort Worth, USA
Sr Associate Analyst/Analyst, IT Platform
Fort Worth, USA
Analyst/Sr Analyst, Crew Strategy and Intelligence
Fort Worth, USA
Analyst, Planning and Business Partner Performance
Fort Worth, USA
Manager, Airport Services - London LHR
London, GBR
Analyst/Sr Analyst, Supply Chain Performance
Fort Worth, USA