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Splunk Technical Account Manager

Cisco Systems
Dubai, UAE
Mid-Senior
Yesterday
Client Relationship ManagementSales StrategyBusiness DevelopmentKey Account ManagementNegotiation SkillsCRM Software (e.g.
Free

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Overview

Meet the team Splunk, a Cisco company, is building a resilient digital world with an end-to-end platform designed for hybrid, multi-cloud environments.

We approach our work with kindness, valuing the unique talents, passion, and joy that each team member brings to our collaborative culture.

Our team is dedicated to helping organizations reach their best by solving complex business challenges at scale.

We foster an environment of inclusiveness, disruption, and fun, ensuring that every member feels supported as they reach new heights.

Your impact As a Customer Success Platform or Security Area Technical Account Manager (TAM), you will deliver strategic solutions to ensure every customer engagement achieves maximum business impact.

You will serve as a trusted Splunk expert, guiding account teams and customers to optimize their use of the Splunk Platform for enhanced operational resilience.

What You Will Do

  • Provide strategic, case-based technical consulting and delivery (up to 90 days) for Splunk Enterprise/Cloud, Enterprise Security, UBA/UEBA, and SOAR to improve customer platform adoption.
  • Partner with Sales and Customer Success teams to drive customer value realization through effective onboarding, enablement, and comprehensive health reviews.
  • Audit platform usage, data models, and dashboards to remediate identified issues and optimize overall account health.
  • Plan and develop detections and analytics for security use case activation to close MITRE ATT&CK coverage gaps and strengthen security postures.
  • Scope the level of effort and develop technical action plans to resolve complex technical situations based on thorough assessments.
  • Engage proactively with Technical Success Engineers, Solution Engineers, and Architects to review account health and identify data management opportunities.
  • Deliver customer onboarding and enablement-based workshops to ensure users achieve critical success milestones.
  • Gain alignment with account team members and customer decision-makers to demonstrate the tangible business value of proposed technical solutions.
  • Contribute to practice key performance indicators by driving process improvements, developing collateral, and implementing new tools.
  • Empower customers with high-quality architectural guidance, ensuring their enterprise-level implementations are successful and scalable.

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