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Customer Experience Principal

Cisco SystemsQatar, QAT2 weeks agoSenior
Senior

Skills

Customer SupportClient RelationsComplaint Resolution

About This Role

Overview

Build a best in class team to deliver Software adoption and Services implementation for a key strategic customer

Lead creation and execution of comprehensive end-to-end plan across a highly complex, high-value account to drive adoption and value realization, resulting in successful renewals and growth.

Apply advanced knowledge of Cisco s product and service portfolio to accelerate innovation and long-term opportunity.

Own financial accountability including services revenue, margin, and strategic investment decisions.

Orchestrate cross-architecture solutions within complex customer environments.

Serve as a strategic advisor to executive sponsors, influencing transformation and value realization across customer growth objectives.

Lead multi-domain teams and mentor other Customer Experience Managers within large customer environments.

Demonstrate value of the service to Customer Executives and prospective future customers

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