Specialist - Client Managed Services - Business Services

Role overview

Responsibilities

• Communicate directly with clients using Calypso modules for front office, treasury, risk, compliance, operations, accounting, and other daily activities.
• Investigate operational issues, suggest resolutions and prevention measures, and advise on Calypso implementation.
• Make approved functional configuration changes; check scheduled tasks and supervise real-time interface exceptions.
• Analyze failures, identify root causes, and explain possible solutions; identify ways to improve client application usage.
• For software defects, create helpdesk tickets with test cases and demonstrate issues to Product Support when needed.
• Prioritize hotfix deployment to test environments and pre-validate hotfixes or configuration changes in client test environments.

Minimum qualifications

• At least seven years of capital-markets experience, such as business analysis or operations.
• Excellent verbal and written English communication skills.
• Knowledge of a broad range of financial products and their pricing, settlement, and lifecycle.
• Knowledge of P&L reporting and attribution; risk, pricing, analytics, and front- and back-office reporting.
• Knowledge of settlement processing, book structure, accounting, trade lifecycle events, collateral management, and related static data.
• A master's degree in Finance, Mathematics, Business, Computer Science, or IT is sought; Finance is preferred.

Preferred qualifications

• CFA, IMC, CISI, or another postgraduate finance qualification is preferred.
• Calypso knowledge is advantageous; training is provided and certification is expected after training.
• Other application knowledge such as Murex, Finastra, Aladdin, or SimCorp is preferred.
• Bloomberg Terminal, market data sources, third-party systems, investment-sector regulations, and advanced Excel are preferred.

Application

• Applications should be submitted in English.