SPE-Cards & Payments

Job Summary

Responsibilities

• Perform daily analysis of cards and payments data using MS Excel to identify trends anomalies and operational gaps that impact transaction accuracy and customer experience
• Prepare detailed reports dashboards and summaries in MS Excel to present clear insights on payment volumes settlement timelines and exception items for stakeholders
• Support reconciliation of transaction data by validating entries fees and adjustments to ensure financial accuracy and minimize revenue leakage
• Coordinate with operations and technology partners to track issues in payment processing and document them systematically to support timely resolution
• Monitor adherence to internal controls in cards and payments workflows and highlight deviations to ensure compliance with enterprise risk practices
• Optimize existing Excel based trackers and templates by improving formulas formats and structures to reduce manual effort and enhance data reliability
• Assist in root cause analysis of payment disputes chargebacks and reversals by consolidating and reviewing evidence data points and decision logs
• Contribute to process improvement initiatives by documenting current state processes and proposing Excel supported solutions that enhance efficiency and transparency
• Collaborate with finance and accounting teams when required to ensure that cards and payments entries align with ledger postings and reporting standards
• Support day shift operations under a hybrid work model by maintaining timely updates communication and documentation of work progress in shared tools
• Maintain accurate records of daily activities and key metrics in Excel based logs to support audit readiness and continuous improvement reviews
• Communicate clearly with internal teams about data issues and operational risks in cards and payments so that corrective actions are prioritized and tracked effectively
• Apply basic knowledge of consumer lending and finance concepts when available to interpret data patterns and recommend meaningful actions that support business goals

Qualifications

• Demonstrate hands on expertise in MS Excel including pivot tables advanced formulas lookup functions and data validation to manage large transaction datasets effectively
• Exhibit practical understanding of cards and payments operations such as authorizations settlements refunds and chargebacks to interpret data and support issue resolution
• Show familiarity with finance and accounting concepts including reconciliations posting logic and basic financial controls to align transaction data with financial outcomes
• Display awareness of consumer lending products processes and customer journeys when applicable to better contextualize cards and payments data analysis
• Possess strong analytical thinking communication and documentation skills that enable clear explanation of findings risks and recommendations to non technical stakeholders
• Adapt effectively to a structured hybrid work model in a day shift environment while maintaining high standards of reliability accountability and teamwork