Spa Supervisor
Role Overview
We are seeking a dedicated and experienced Spa Supervisor to join our team at SLS The Red Sea, Saudi Arabia.
As a Spa Supervisor, you will play a crucial role in managing the day-to-day operations of our luxury spa facility, ensuring exceptional guest experiences and maintaining the highest standards of service.
• Oversee and coordinate all spa operations, including treatment bookings, staff scheduling, and facility management
• Ensure adherence to spa policies and standard operating procedures
• Train, coach, and mentor spa staff to deliver outstanding customer service and maintain professional standards
• Manage inventory of spa products and supplies, placing orders as needed
• Implement and support strategic initiatives to enhance the spa's offerings and overall guest experience
• Monitor and maintain the cleanliness, safety, and functionality of all spa areas and equipment
• Handle guest inquiries, feedback, and concerns promptly and professionally
• Collaborate with other departments to promote spa services and create integrated wellness experiences
• Analyze spa performance metrics and implement improvements to increase efficiency and profitability
• Stay updated on industry trends and best practices to continually enhance the spa's services and operations
Full Job Posting
Your team and working environment
We are Dream Makers and committed to creating memorable moments for our guests and colleagues inspired by our authentic warmth and essence of generosity.
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
Requirements
- Minimum of 1-2 years of experience in a similar supervisory role within the spa or wellness industry
- In-depth knowledge of spa treatments, therapies, and wellness practices
- Strong leadership and team management skills with the ability to train and motivate staff
- Excellent communication skills, both written and verbal
- Customer service-oriented with a passion for delivering exceptional guest experiences
- Proficiency in spa management software and basic computer applications
- Ability to work flexible hours, including weekends and holidays
- Detail-oriented with strong organizational and multitasking abilities
- Experience in luxury hotel or resort operations is highly preferred
- Knowledge of health and safety regulations related to spa operations
- Demonstrated ability to handle budgets and financial reporting
- Fluency in English; knowledge of Arabic is a plus
About Accor
Global hospitality group managing a vast network of hotel brands.
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