Duty Manager - Female (Arabic Speaker)
Role Overview
Oversee hotel operations during assigned shifts, representing management on duty and ensuring guest satisfaction, coordination, and compliance with hotel and Mercure standards.
The position is at Mercure Hotel Suites & Apartments in Dubai Barsha Heights, within Front Office / Rooms Division.
Key Skills for This Role
Full Job Posting
Position overview
Oversee hotel operations during assigned shifts, representing management on duty and ensuring guest satisfaction, coordination, and compliance with hotel and Mercure standards.
The position is at Mercure Hotel Suites & Apartments in Dubai Barsha Heights, within Front Office / Rooms Division.
Hotel operations and guest service
- Coordinate departments and monitor arrivals, departures, VIP guests, group movements, room readiness, and special requests.
- Inspect hotel areas, follow up on operational issues, and ensure effective shift handovers.
- Handle guest concerns, requests, and feedback; provide service recovery and attend to VIP and repeat guests.
- Guide teams, support compliance with policies and standards, and help resolve operational concerns.
- Monitor cashiering, billing, payments, settlements, financial adjustments, room inventory, upselling, expenses, and credit procedures.
- Maintain brand standards, cleanliness, service quality, and follow-up on maintenance issues.
- Respond to emergencies and security incidents, coordinate responses, and ensure reports and follow-up are completed.
- Maintain logbooks, shift and incident reports, guest complaint records, and communications to management.
Qualifications and experience
- Minimum 2–3 years of relevant hotel operations experience, preferably in a Duty Manager, Front Office Supervisor, or similar supervisory role.
- A diploma or bachelor's degree in hospitality, hotel management, or a related field is preferred.
- Internationally recognized hotel brand experience is an advantage.
- Good knowledge of Front Office operations, guest relations, hotel procedures, and service recovery.
- Working knowledge of a property management system, preferably OPERA; good understanding of financial controls, room inventory, and operational reporting.
- Excellent written and spoken English; additional languages are an advantage.
- Flexible to work shifts, including nights, weekends, and public holidays.
Key competencies
- Guest service, leadership, team coordination, decision-making, and problem-solving.
- Complaint handling, service recovery, communication, conflict resolution, planning, and attention to detail.
- Financial awareness, commercial acumen, integrity, and confidentiality.
Performance and general responsibilities
Performance measures include guest satisfaction, complaint resolution, brand compliance, operational coordination, transaction accuracy, complete handovers and incident reports, safety compliance, and revenue optimization.
Follow hotel policies and applicable legal requirements; protect guest, employee, and hotel information.
Demonstrate Accor values, support continuous improvement, contribute to hotel objectives, and undertake other duties assigned by management.
Pay
- Pay is AED 4,000 per month.
Workplace
- Work location is in person.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Accor
Waiter - Saudis Only
Riyadh, KSA
Accor is seeking an F&B Waiter to deliver professional hotel guest service, fulfil orders accurately, and contribute to guest satisfaction. The role welcomes candidates with little or no experience and requires basic Eng
Cafeteria Attendant
Riyadh, KSA
The employer is seeking a Cafeteria Attendant to support daily food and beverage service for hotel team members. The role maintains clean, stocked dining areas, assists with service and supplies, and follows food-safety
Waiter
, UAE
Accor is seeking a waiter with food and beverage service experience and a commitment to excellent guest service. You will serve guests, manage orders and payments, maintain restaurant standards, and support daily outlet
Finance Manager - Hotel Franchised
, UAE
Accor is seeking a Finance Manager to safeguard financial integrity and lead finance operations at Grand Mercure Business Bay. The role covers financial reporting, budgeting, cost control, compliance, and business partne
Waiter - Saudis Only
Riyadh, KSA
Cafeteria Attendant
Riyadh, KSA
Waiter
, UAE
Government Relation Supervisor (Saudi Only)
Riyadh, KSA
Waiter/ Waitress
Abu Dhabi, UAE
Guest Service Agent
Sharjah, UAE
Finance Manager - Hotel Franchised
, UAE
Finance Manager - Hotel Franchised
Dubai, UAE