SMB Account Manager

About Square and Block

The Role

Responsibilities

• Grow and retain a multi-million-dollar gross payment volume customer base.
• Understand customer needs and help them achieve business goals using Square.
• Discover leads and cross-sell or upsell Square products and features.
• Address customer concerns and issues strategically.
• Help grow the managed accounts program.
• Coordinate with Sales, Support, and Product to support a positive customer experience.
• Develop a product or process specialization and provide feedback to product managers.

What You Have

• 2–3 years of Sales, Account Management, or related experience, or equivalent Operations or Food & Beverage management experience.
• Experience discovering and closing sales opportunities, building client relationships, and managing a pipeline to revenue targets.
• Strong interest in business operations and strategy.
• Excellent organizational, analytical, written, and verbal communication skills.
• Interest in how technology can serve small and medium-sized businesses and an entrepreneurial spirit.
• Salesforce or CRM experience is preferred.
• A BA/BS degree or relevant experience.
• Located in the Western Provinces of Canada.

Workplace

• The role is described as West Coast Remote; candidates should be located in the Western Provinces of Canada.

Application Notes

• Candidates may submit up to 9 active applications within 60 days; reapplications to the same role are accepted 90 days after a prior application has been reviewed.

Benefits

• Benefits include remote work, medical insurance, flexible time off, retirement savings plans, and family planning support.