SMB Account Manager
Role Overview
The Account Management team helps Square merchants get more value through product education, business advice, and introductions to new features.
The role focuses on nurturing relationships with a complex range of customers and expanding collaboration across a managed book of business.
The posting describes this position as West Coast Remote and says candidates should be located in the Western Provinces of Canada.
Key Skills for This Role
Full Job Posting
Role overview
The Account Management team helps Square merchants get more value through product education, business advice, and introductions to new features.
The role focuses on nurturing relationships with a complex range of customers and expanding collaboration across a managed book of business.
The posting describes this position as West Coast Remote and says candidates should be located in the Western Provinces of Canada.
Responsibilities
- Grow and retain a multi-million-dollar gross payment volume customer base.
- Understand customer needs and help them achieve business goals through Square.
- Find and close opportunities by cross-selling and upselling products and features.
- Strategically address customer concerns and issues and help grow the managed accounts program.
- Work with Sales, Support, and Product teams to improve the customer experience.
- Develop expertise in a product or process and provide feedback to product managers.
Qualifications
- Two to three years of sales or account-management experience, related experience, or equivalent operations or food and beverage management experience.
- Experience discovering and closing sales opportunities, building client relationships, and managing a pipeline to revenue targets.
- Strong interest in business operations and strategy.
- Strong organizational, analytical, written, and verbal communication skills.
- Passion for and knowledge of technology serving small and medium-sized businesses.
- Salesforce or CRM experience is preferred.
- Bachelor of Arts or Bachelor of Science degree, or relevant experience.
- Located in the Western Provinces of Canada.
Compensation
- The posting lists starting pay ranges of CAD $75,712–$113,568 for both Zone A and Zone B.
- Pay may vary according to location, job-related skills, experience, qualifications, work location, and market conditions.
Benefits
- The employer mentions remote work, medical insurance, flexible time off, retirement savings plans, and family planning benefits.
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